Client Support Advisor

Placements24; Klerksdorp; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Bonus program

Hybrid work

Health & retirement benefits

Training opportunities

Collaborative culture

Job summary

Placements24 is seeking an experienced Client Support Advisor in Klerksdorp who will manage a portfolio of key clients, address inquiries, and resolve issues promptly while maintaining strong client relationships.

You will collaborate with sales, technical, and operations teams, document interactions in the CRM system, and identify upsell opportunities to drive client satisfaction and growth.

Qualifications

• Proven experience in a client support, account management, or similar role.

Responsibilities

• Serve as the primary point of contact for a portfolio of key clients.
• Address client inquiries, provide product information, and resolve issues efficiently.
• Conduct regular check-ins with clients to ensure satisfaction and identify potential needs.
• Collaborate with sales, technical, and operations teams to deliver seamless client experiences.
• Document all client interactions, feedback, and resolutions in the CRM system.
• Identify opportunities for upselling or cross-selling based on client needs and engagement.

Skills

Client support

Account management

CRM software

Communication

Negotiation

Tools

CRM system

Job description

Our client is looking for an experienced and detail-oriented Client Support Advisor to enhance their customer service operations in Klerksdorp . In this pivotal role, you will provide expert guidance and support to clients, ensuring their needs are met promptly and effectively. You will manage client inquiries, resolve complex issues, and act as a liaison between clients and internal departments. This position requires a strong understanding of client relationship management and a commitment to delivering exceptional service within a hybrid work framework. Join a dynamic team that values client satisfaction and offers opportunities for professional growth in the heart of North West province.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of key clients.
• Address client inquiries, provide product information, and resolve issues efficiently.
• Conduct regular check-ins with clients to ensure satisfaction and identify potential needs.
• Collaborate with sales, technical, and operations teams to deliver seamless client experiences.
• Document all client interactions, feedback, and resolutions in the CRM system.
• Identify opportunities for upselling or cross-selling based on client needs and engagement.

Requirements

• Proven experience in a client support , account management, or similar role.
• Excellent communication, interpersonal, and negotiation skills.
• Strong understanding of CRM software and customer service best practices.
• Ability to manage multiple client accounts and prioritize effectively.
• Problem-solving skills with a client-centric approach.
• Familiarity with the industry or products offered by our client is advantageous.

Benefits

• Attractive annual salary and performance-based bonuses.
• Hybrid work model offering flexibility between office and remote work.
• Comprehensive health and retirement benefits.
• Opportunities for professional development and training.
• A positive and collaborative team culture focused on client success.