Customer Engagement Specialist

Placements24; Klerksdorp; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Health benefits package

Professional development

Job summary

Placements24 is seeking a dynamic Customer Engagement Specialist to join our team, operating remotely from Klerksdorp. You will build and maintain strong relationships with clients, ensuring their needs are understood and met proactively, while gathering feedback to drive improvements in the customer journey.

The ideal candidate has excellent communication skills, experience in customer engagement or account management, and thrives in a remote, collaborative environment.

Qualifications

• Experience in customer engagement, account management, or client success.
• Excellent written and verbal communication, interpersonal and presentation skills.
• Proficient with CRM software and other customer management tools.
• Ability to work independently in a remote environment.
• Bachelor's degree in Business, Marketing, or related field preferred.

Responsibilities

• Proactively engage with clients to build rapport and foster long-term relationships.
• Address client inquiries, feedback, and concerns promptly and effectively via remote channels.
• Identify client needs and provide tailored solutions or recommendations.
• Conduct customer satisfaction surveys and analyze feedback to identify trends and areas for improvement.
• Collaborate with sales and product teams to ensure a seamless customer experience.
• Maintain accurate client records and communication logs within the CRM system.

Skills

Customer engagement

Account management

Client success

CRM proficiency

Remote work

Problem solving

Communication

Education

Bachelor's degree in Business/Marketing

Job description

Our client is seeking a dynamic and customer-focused Customer Engagement Specialist to join their team, operating remotely from Klerksdorp . This role is pivotal in building and maintaining strong relationships with clients, ensuring their needs are understood and met proactively. You will serve as a key point of contact, providing support, gathering feedback, and identifying opportunities to enhance the customer journey. The ideal candidate is passionate about customer success, possesses excellent communication skills, and thrives in a remote, collaborative environment, contributing to a culture of exceptional service and client satisfaction.

Key Responsibilities

• Proactively engage with clients to build rapport and foster long-term relationships.
• Address client inquiries, feedback, and concerns promptly and effectively via remote channels.
• Identify client needs and provide tailored solutions or recommendations.
• Conduct customer satisfaction surveys and analyze feedback to identify trends and areas for improvement.
• Collaborate with sales and product teams to ensure a seamless customer experience.
• Maintain accurate client records and communication logs within the CRM system.

Requirements

• Demonstrated experience in a customer engagement, account management, or client success role.
• Exceptional communication, interpersonal, and presentation skills.
• Proficiency in using CRM software and other customer management tools.
• Ability to work independently and manage a remote workload effectively.
• A proactive approach to problem-solving and client relationship building.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Fully remote work setup with flexibility in working hours.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and skill enhancement.
• A supportive and innovative remote work culture.