Client Support Advisor

Placements24; Bloemfontein; Ibrido; ZAR 360.000 - 480.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Medical benefits

Retirement benefits

Professional development

Descrizione del lavoro

Placements24 seeks a professional Client Support Advisor to join the Welkom team in a hybrid role balancing office collaboration with remote flexibility.

You will handle a range of client inquiries, provide solutions, and liaise between clients and internal departments, delivering timely and effective support while fostering strong relationships.

Competenze

• Bachelor's degree in Business, Communications, or related field.
• Demonstrable experience in client support, account management, or a similar client-facing role.
• Exceptional interpersonal and communication skills, both written and verbal.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to manage multiple priorities and deadlines effectively.

Mansioni

• Provide high-level support and guidance to clients on products and services.
• Investigate and resolve complex client issues, ensuring prompt resolutions.
• Maintain accurate client records and interaction logs in the CRM system.
• Develop and nurture strong client relationships through consistent follow-up.
• Communicate client feedback and concerns to relevant internal teams.
• Assist in onboarding and training of new clients.

Conoscenze

Client support experience

Interpersonal communication

Multitasking

Formazione

Bachelor's degree in Business, Communications, or related field

Strumenti

CRM software

Microsoft Office Suite

Descrizione del lavoro

About the Role

Our client is seeking a professional Client Support Advisor to join their team in Welkom . This position is vital for ensuring our clients receive timely and effective support, fostering strong relationships through excellent service. You will handle a range of client inquiries, provide solutions, and act as a liaison between clients and internal departments. The ideal candidate possesses outstanding communication skills, a proactive approach to problem-solving, and a dedication to client satisfaction, fitting into a hybrid work model that balances office collaboration with remote flexibility.

Key Responsibilities

• Provide high-level support and guidance to clients on our products and services.
• Investigate and resolve complex client issues, ensuring prompt and satisfactory resolutions.
• Maintain accurate client records and interaction logs in the CRM system.
• Develop and nurture strong client relationships through consistent follow-up.
• Communicate client feedback and concerns to relevant internal teams.
• Assist in the onboarding and training of new clients.

Requirements

• Bachelor's degree in Business, Communications, or a related field preferred.
• Demonstrable experience in client support, account management, or a similar client-facing role.
• Exceptional interpersonal and communication skills, both written and verbal.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to manage multiple priorities and deadlines effectively.
• A proactive, client-first mindset with a high level of integrity.

Benefits

• Attractive annual salary with bonus potential.
• Hybrid work arrangement offering work-life balance.
• Comprehensive medical and retirement benefits.
• Continuous learning opportunities and professional development.
• A professional and supportive team culture in Welkom .