Client Support Representative

Placements24; Mbombela (Nelspruit); On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Health insurance

Retirement savings plan

Job summary

Placements24 in Nelspruit is seeking a Client Support Representative to manage inquiries, resolve issues, and build strong client relationships from our Nelspruit office.

You will provide guidance on product usage, troubleshoot problems, and maintain detailed records while collaborating with other departments to ensure client needs are met promptly.

Qualifications

• Previous experience in a client support or customer service role.
• Excellent communication and interpersonal skills, with a professional demeanor.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and standard office applications.
• Ability to work effectively within a team environment in our Nelspruit office.
• A proactive approach to client relationship management.

Responsibilities

• Address client inquiries and concerns via phone, email, and in-person interactions.
• Provide technical assistance and guidance on product usage and features.
• Troubleshoot and resolve client issues efficiently and effectively.
• Maintain accurate and detailed records of client interactions and resolutions.
• Coordinate with other departments to ensure client needs are met promptly.
• Proactively follow up with clients to ensure satisfaction and address any outstanding matters.

Skills

Communication

Interpersonal skills

Problem-solving

Teamwork

CRM proficiency

Tools

CRM software

Job description

About the Role

Our client is seeking a professional and dedicated Client Support Representative to join their team in Nelspruit . This role is crucial for providing comprehensive support to our valued clients, ensuring they have a seamless experience with our products and services. You will be responsible for managing client inquiries, resolving issues, and fostering strong relationships. Working from our Nelspruit office, you will collaborate with a team of support professionals to maintain high standards of client satisfaction. We are looking for an individual with excellent communication skills and a commitment to delivering outstanding service.

Key Responsibilities

• Address client inquiries and concerns via phone, email, and in-person interactions.
• Provide technical assistance and guidance on product usage and features.
• Troubleshoot and resolve client issues efficiently and effectively.
• Maintain accurate and detailed records of client interactions and resolutions.
• Coordinate with other departments to ensure client needs are met promptly.
• Proactively follow up with clients to ensure satisfaction and address any outstanding matters.

Requirements

• Previous experience in a client support or customer service role.
• Excellent communication and interpersonal skills, with a professional demeanor.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and standard office applications.
• Ability to work effectively within a team environment in our Nelspruit office.
• A proactive approach to client relationship management.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive office environment in Nelspruit .
• Extensive training and professional development opportunities.
• Health insurance and retirement savings plan.
• A chance to contribute to a company focused on client success.