Client Support Representative

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary with overtime pay

Medical and dental coverage

Access to training and development

Hybrid in-office/remote work

Positive team culture

Job summary

Placements24 in Mossel Bay is seeking a diligent Client Support Representative to join our team in a hybrid role. You will be the primary contact for clients, addressing inquiries, assisting with services, and ensuring satisfaction through effective problem-solving.

The ideal candidate has strong communication skills, experience in client support, and proficiency with CRM systems. This role offers growth in a collaborative environment with opportunities for professional development.

Qualifications

• High school diploma or equivalent; a degree or certification in a related field is beneficial.
• Demonstrated experience in a client support or customer service role.
• Strong verbal and written communication abilities, with a professional demeanor.
• Effective problem-solving skills and the ability to think critically under pressure.
• Proficiency with CRM software and common office productivity tools.
• Ability to adapt to changing priorities and manage a workload effectively.

Responsibilities

• Manage inbound and outbound client communications via phone, email, and ticketing systems.
• Provide detailed information and support regarding client accounts, services, and billing.
• Troubleshoot and resolve client issues, ensuring timely and effective solutions.
• Maintain accurate and up-to-date client records within the CRM database.
• Escalate complex client concerns to the appropriate internal teams for resolution.
• Gather client feedback and contribute to service improvement initiatives.

Skills

Excellent communication

Problem-solving

Customer service experience

Ability to work under pressure

Education

High school diploma

Degree or certification in related field beneficial

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking a diligent and customer-oriented Client Support Representative to join their team in Mossel Bay. This role is integral to providing outstanding support and ensuring client satisfaction by addressing their needs and resolving inquiries efficiently. You will be the primary contact for clients, offering assistance, troubleshooting issues, and providing information on services. We are looking for individuals with excellent communication skills, a problem-solving mindset, and a commitment to delivering positive client experiences. This hybrid role offers a structured work environment with opportunities for professional growth within a company that values its customers and employees.

Key Responsibilities

• Manage inbound and outbound client communications via phone, email, and ticketing systems.
• Provide detailed information and support regarding client accounts, services, and billing.
• Troubleshoot and resolve client issues, ensuring timely and effective solutions.
• Maintain accurate and up-to-date client records within the CRM database.
• Escalate complex client concerns to the appropriate internal teams for resolution.
• Gather client feedback and contribute to service improvement initiatives.

Requirements

• High school diploma or equivalent; a degree or certification in a related field is beneficial.
• Demonstrated experience in a client support or customer service role.
• Strong verbal and written communication abilities, with a professional demeanor.
• Effective problem-solving skills and the ability to think critically under pressure.
• Proficiency with CRM software and common office productivity tools.
• Ability to adapt to changing priorities and manage a workload effectively.

Benefits

• Competitive salary with potential for overtime pay.
• Comprehensive medical and dental coverage options.
• Access to ongoing training and development programs.
• A flexible hybrid work arrangement combining in-office and remote work.
• Positive and collaborative team culture that encourages mutual support.