Customer Success Advocate

Placements24; Pretoria; On-site; ZAR 420,000 - 520,000; Full time

Benefits offered by this job

Commission based on performance

Health insurance

Professional development opportunities

Office environment in Pretoria

Paid time off and company events

Job summary

Placements24 in Pretoria is seeking a Customer Success Advocate to join their team. You will be the primary contact for a portfolio of clients, guiding them to maximize value from our offerings and ensuring high satisfaction.

The role focuses on relationship-building, proactive problem solving, onboarding new clients, and collaborating with internal teams to drive retention and potential upsells. A Bachelor's degree and strong communication are preferred.

Qualifications

• Bachelor's degree in Business, Communications, or related field.
• Experience in customer success and account management.
• Strong communication and presentation skills.
• Ability to analyze client needs and provide tailored solutions.
• Proficiency with CRM systems and support tools.

Responsibilities

• Manage a portfolio of clients and serve as main contact for inquiries.
• Proactively align services with client goals and upsell opportunities.
• Conduct regular check-ins and business reviews.
• Troubleshoot issues and coordinate with internal teams.
• Onboard new clients with training and support.

Skills

Customer success

Account management

Customer service

CRM software

Education

Bachelor's degree in Business, Communications, or related field

Tools

CRM software

Job description

About the Role

Our client is looking for a dedicated Customer Success Advocate to join their team in Pretoria . This role is crucial for building and maintaining strong relationships with clients, ensuring they derive maximum value from our offerings. You will be the primary point of contact for a portfolio of clients, offering guidance, support, and proactive solutions to their needs. This is an excellent opportunity for a relationship-focused individual who thrives in a client-facing environment and is committed to driving customer satisfaction and retention through exceptional service and strategic engagement.

Key Responsibilities

• Manage a portfolio of clients, acting as their main point of contact for all inquiries and support needs.
• Proactively engage with clients to understand their goals and ensure they are leveraging our services effectively.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities for upselling or cross-selling.
• Troubleshoot and resolve client issues promptly, escalating to appropriate departments when necessary.
• Gather client feedback and advocate for client needs internally to drive product and service improvements.
• Onboard new clients, providing comprehensive training and support to ensure a smooth transition.

Requirements

• Proven experience in a customer success , account management, or customer service role.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of client relationship management principles and techniques.
• Ability to analyze client needs and provide tailored solutions.
• Proficiency in CRM software and support ticketing systems.
• Bachelor's degree in Business, Communications, or a related field is preferred.

Benefits

• Competitive salary and performance-based commission structure.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and attending industry conferences.
• A positive and collaborative office environment in Pretoria .
• Generous paid time off and company-sponsored social events.