Growth-Focused Client Onboarding Specialist

Placements24; Polokwane; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Retirement benefits

Growth opportunities

Training resources

Job summary

Placements24 is seeking a detail-oriented Client Onboarding Specialist for our Polokwane team. You will guide new clients through the initial engagement, ensuring a smooth transition to our services and setting the foundation for long-term satisfaction.

Key duties include managing end-to-end onboarding, gathering information, and coordinating with sales and support to ensure a seamless setup. A customer-centric mindset and strong organizational skills are essential.

Qualifications

• Proven experience in a client onboarding, customer success, or project management role.

Responsibilities

• Manage the end-to-end onboarding process for new clients.
• Communicate effectively with clients to gather necessary information and set expectations.
• Provide training and support to clients on product usage and platform features.
• Troubleshoot and resolve any issues that arise during the onboarding phase.
• Coordinate with internal teams (sales, technical support) to ensure a seamless client setup.
• Collect feedback on the onboarding experience to identify areas for improvement.

Skills

Client onboarding

Customer success

Project management

Tools

CRM systems

Onboarding software

Job description

Placements24 is seeking a detail-oriented Client Onboarding Specialist for our Polokwane team. You will guide new clients through the initial engagement, ensuring a smooth transition to our services and setting the foundation for long-term satisfaction.

Key duties include managing end-to-end onboarding, gathering information, and coordinating with sales and support to ensure a seamless setup. A customer-centric mindset and strong organizational skills are essential.