Client Success Lead — Cape Town | Onboarding & Growth

354 Quest Staffing Solutions (Pty) Ltd; Gauteng; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

354 Quest Staffing Solutions (Pty) Ltd seeks a Client Success Representative to join their Cape Town team. You will be the primary contact for a portfolio of clients, driving onboarding and long-term success with our products and services.

Responsibilities include proactively engaging clients to understand goals, delivering strategic guidance, monitoring client health, and coordinating with internal teams to resolve issues.

Qualifications

• Previous experience in client success and account management.

Responsabilités

• Onboard new clients, ensuring a smooth transition and successful implementation of services.
• Proactively engage with clients to understand their goals and provide strategic advice.
• Monitor client health and identify opportunities for upselling or cross-selling.
• Address and resolve client issues promptly, coordinating with internal teams as needed.
• Conduct regular business reviews to assess client satisfaction and identify areas for improvement.

Connaissances

Client success

Account management

Description du poste

354 Quest Staffing Solutions (Pty) Ltd seeks a Client Success Representative to join their Cape Town team. You will be the primary contact for a portfolio of clients, driving onboarding and long-term success with our products and services.

Responsibilities include proactively engaging clients to understand goals, delivering strategic guidance, monitoring client health, and coordinating with internal teams to resolve issues.