Client Success & Growth Partner

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 in Upington, Northern Cape, is seeking a proactive Customer Success Manager to join our sales support team. You will manage a portfolio of clients after sale, ensuring value realization, satisfaction, and long-term partnerships.

You will work closely with sales and technical teams to understand client objectives, provide training on product features, identify growth opportunities, and support renewals.

Qualifications

• Previous experience in customer success, account management, or a client-facing role.
• Strong understanding of customer relationship management principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple client accounts and prioritize effectively.
• Proactive approach to customer service and retention.

Responsibilities

• Manage a portfolio of clients, ensuring their ongoing satisfaction and success with our offerings.
• Proactively engage with clients to understand their business objectives and challenges.
• Provide ongoing support, training, and guidance on product features and best practices.
• Identify opportunities for client growth, upsells, and renewals.
• Act as the primary point of contact for client inquiries and issue resolution.
• Collaborate with sales and technical teams to ensure a seamless customer experience.

Skills

Customer success

Account management

Client-facing

CRM principles

Communication skills

Problem solving

Tools

Salesforce

CRM software

Job description

Placements24 in Upington, Northern Cape, is seeking a proactive Customer Success Manager to join our sales support team. You will manage a portfolio of clients after sale, ensuring value realization, satisfaction, and long-term partnerships.

You will work closely with sales and technical teams to understand client objectives, provide training on product features, identify growth opportunities, and support renewals.