Client Success Coordinator — Onboarding & Growth

Placements24; Benoni; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive remuneration

Health benefits

Career advancement

Positive team culture

Training and development support

Job summary

Placements24 in Benoni is seeking a proactive Customer Success Coordinator to support a growing client base. You will onboard new clients, guide them through setup, and ensure they get maximum value from our products and services.

You will monitor accounts, respond to inquiries with timely resolutions, educate on new features, and relay client feedback to product teams. This role offers a collaborative culture and clear opportunities for career progression.

Qualifications

• Experience in customer support, account management, or customer success.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with CRM systems and productivity software.

Responsibilities

• Onboard new clients and guide them through initial setup.
• Monitor client accounts to identify issues or opportunities.
• Respond to client inquiries with timely resolutions.
• Educate clients on new features and best practices.
• Collect and relay client feedback for product and service improvement.

Skills

Customer support

Account management

Communication

Organization

CRM proficiency

Tools

CRM software

Productivity tools

Job description

Placements24 in Benoni is seeking a proactive Customer Success Coordinator to support a growing client base. You will onboard new clients, guide them through setup, and ensure they get maximum value from our products and services.

You will monitor accounts, respond to inquiries with timely resolutions, educate on new features, and relay client feedback to product teams. This role offers a collaborative culture and clear opportunities for career progression.