Client Relations & Accounts Manager — Onsite Growth

Placements24; Siyancuma Local Municipality; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive annual salary

On-site work environment

Medical, dental, and vision insurance

Generous paid time off

Job summary

Placements24 in Upington is seeking a Client Relations Associate to nurture and maintain strong relationships with clients. You will act as the main point of contact, handle inquiries, coordinate services and resolve issues to ensure a consistently positive experience.

The role emphasizes on-site work in a collaborative team, with opportunities for professional growth within the company and a stable career path in client management.

Qualifications

• High school diploma or equivalent; a degree in Business, Communications, or a related field is a plus.
• Proven experience in client relations, customer service, or account management.
• Excellent interpersonal, communication, and negotiation skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong organizational abilities and attention to detail.

Responsibilities

• Serve as a primary contact for clients, addressing inquiries and providing support.
• Manage client accounts, ensuring all information is accurate and up-to-date.
• Coordinate with internal departments to facilitate client requests and service delivery.
• Resolve client issues and complaints promptly and effectively.
• Proactively communicate with clients to build rapport and ensure satisfaction.
• Maintain comprehensive records of client interactions and service history in the CRM.

Skills

Client relations

Communication skills

CRM proficiency

Microsoft Office

Education

High school diploma

Degree in Business/Communications

Tools

CRM software

Microsoft Office

Job description

Placements24 in Upington is seeking a Client Relations Associate to nurture and maintain strong relationships with clients. You will act as the main point of contact, handle inquiries, coordinate services and resolve issues to ensure a consistently positive experience.

The role emphasizes on-site work in a collaborative team, with opportunities for professional growth within the company and a stable career path in client management.