Hybrid Customer Success Manager — Growth & Retention

Placements24; Klerksdorp; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Hybrid work

Medical Insurance

Dental Insurance

Vision Insurance

Bonuses

Professional development

Job summary

Placements24 in Klerksdorp, South Africa, seeks a proactive Customer Success Manager to build strong client relationships in a hybrid role. You’ll guide onboarding, drive adoption, and contribute to retention and growth in the North West region.

You will collaborate with sales, support, and product teams to advocate for client needs and deliver value through SaaS offerings. This role blends in-office collaboration with remote work flexibility for dedicated professionals.

Qualifications

• Proven experience in Customer Success, Account Management, or a similar client-facing role.

Responsibilities

• Develop and maintain strong relationships with a portfolio of assigned clients.
• Onboard new clients, ensuring a smooth transition and comprehensive understanding of services.
• Proactively monitor client health and engagement, identifying potential risks and opportunities.
• Conduct regular business reviews with clients to discuss progress and strategic alignment.
• Identify opportunities for account growth and expansion of services.
• Collaborate with sales, support, and product teams to advocate for client needs.

Skills

Customer Success

Account Management

Client-facing

CRM platforms

Tools

CRM

Job description

Placements24 in Klerksdorp, South Africa, seeks a proactive Customer Success Manager to build strong client relationships in a hybrid role. You’ll guide onboarding, drive adoption, and contribute to retention and growth in the North West region.

You will collaborate with sales, support, and product teams to advocate for client needs and deliver value through SaaS offerings. This role blends in-office collaboration with remote work flexibility for dedicated professionals.