On-Site Client Success Liaison, Upington

Placements24; Upington; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Bonuses based on CSAT

Medical benefits

Retirement benefits

Professional development

Job summary

Placements24 is seeking a motivated Customer Relations Officer to join the Upington team. This on-site role focuses on building strong relationships with customers, addressing their needs, and ensuring satisfaction within the Upington community.

You will act as a liaison between the company and clients, maintaining detailed CRM records and collaborating with sales and support to enhance the customer journey. A client-centric mindset and excellent interpersonal skills are essential.

Qualifications

• Proven experience in customer relations or similar customer service roles.
• Excellent communication, negotiation, and interpersonal abilities.
• Proficient with CRM software and client management tools.
• Able to work in Upington office as part of a team.

Responsibilities

• Manage and nurture relationships with a portfolio of customers.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Proactively identify customer needs and offer solutions that enhance their experience.
• Work collaboratively with sales and support teams to ensure seamless customer journeys.
• Maintain detailed records of customer interactions and feedback in the CRM system.

Skills

Communication skills

Customer relations

Account management

Negotiation

CRM software

Team collaboration

Job description

Placements24 is seeking a motivated Customer Relations Officer to join the Upington team. This on-site role focuses on building strong relationships with customers, addressing their needs, and ensuring satisfaction within the Upington community.

You will act as a liaison between the company and clients, maintaining detailed CRM records and collaborating with sales and support to enhance the customer journey. A client-centric mindset and excellent interpersonal skills are essential.