Client Success & Service Specialist — Office-Based

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health and retirement benefits

Professional development and training

Office-based work environment

Permanent position

Job summary

Placements24 in Upington is seeking a reliable Client Service Representative to be the primary contact for clients, handling inquiries, supporting service delivery, and resolving issues in an office-based setting.

You will maintain accurate client records, collaborate with internal teams, and pursue continuous satisfaction and relationship building through proactive communication and meticulous attention to detail.

Qualifications

• Previous experience in a client service or customer support role is advantageous.
• Strong interpersonal and communication skills, both written and verbal.
• Proficiency in using CRM software and standard office applications.
• A proactive approach to problem-solving and a commitment to client satisfaction.

Responsibilities

• Serve as the main point of contact for assigned clients, addressing their needs and inquiries.
• Provide detailed information about services and assist clients with their requirements.
• Manage and resolve client issues promptly and effectively.
• Maintain accurate client records and update system information regularly.
• Collaborate with internal teams to ensure seamless service delivery.
• Conduct follow-ups with clients to ensure satisfaction and gather feedback.

Skills

Interpersonal communication

Written and verbal communication

CRM software

Office applications

Problem-solving

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Office suite

Job description

Placements24 in Upington is seeking a reliable Client Service Representative to be the primary contact for clients, handling inquiries, supporting service delivery, and resolving issues in an office-based setting.

You will maintain accurate client records, collaborate with internal teams, and pursue continuous satisfaction and relationship building through proactive communication and meticulous attention to detail.