Customer Support Agent - On-Site

Placements24; Noord-Kaap; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Health benefits and retirement plan

Employee discounts

Comprehensive on-the-job training

Supportive team environment

Job summary

Placements24 in Kimberley is seeking a friendly Customer Support Agent to join our on-site team. You will assist customers with inquiries, process requests, and resolve issues to ensure a positive experience.

The ideal candidate is customer-focused with strong communication and listening skills, able to handle challenging interactions with patience. The role offers training, a supportive team, and opportunities to grow within a community-focused company.

Qualifications

• Proven communication and active listening skills.
• Customer-focused mindset with a positive attitude.
• Ability to handle challenging customer interactions professionally.
• Proficiency in basic computer applications and data entry.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and policies.
• Process customer orders, returns, and exchanges efficiently.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Maintain customer records and update information in the CRM system.
• Adhere to established customer service standards and procedures.

Skills

Communication

Active listening

Patience

Problem solving

Data entry

Job description

About the Role

Our client is seeking a friendly and dedicated Customer Support Agent to join their on-site team in Kimberley. In this role, you will be the frontline representative, assisting customers with inquiries, processing requests, and resolving issues to ensure a positive experience. Your ability to communicate effectively and provide helpful solutions will be key to maintaining customer satisfaction and loyalty. The ideal candidate is customer-focused, possesses strong interpersonal skills, and enjoys working in a dynamic, collaborative office environment. This position offers a great opportunity to engage directly with the local community and contribute to the company's reputation for excellent service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies.
• Process customer orders, returns, and exchanges efficiently.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Maintain customer records and update information in the CRM system.
• Adhere to established customer service standards and procedures.

Requirements

• Previous experience in a customer support or related role is preferred.
• Excellent communication and active listening skills.
• A positive attitude and a genuine desire to help customers.
• Ability to handle challenging customer interactions with patience and professionalism.
• Proficiency in basic computer applications and data entry.
• Strong organizational skills and attention to detail.

Benefits

• Competitive hourly wage with opportunities for advancement.
• Health and retirement benefits package.
• Employee discounts and perks.
• Comprehensive on-the-job training.
• A supportive team environment focused on customer success.