Customer Service Representative - Retail

Placements24; Klerksdorp; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Staff discounts on merchandise

Comprehensive training program

Friendly and supportive team

Career progression opportunities

Job summary

Placements24 in Klerksdorp is seeking a friendly Customer Service Representative to join our client's store. You will be the first point of contact for shoppers, handling inquiries, transactions, and basic issues with professionalism.

The role offers an engaging, fast-paced retail environment with training, staff discounts, and opportunities for career progression. A strong emphasis on communication and empathy helps deliver outstanding service daily.

Qualifications

• Previous experience in a customer service or retail role is highly preferred.
• Excellent communication, interpersonal, and active listening skills.
• A patient, empathetic, and professional demeanor when dealing with customers.
• Ability to multitask and manage inquiries efficiently in a fast-paced environment.
• Familiarity with point-of-sale (POS) systems is an advantage.
• A positive attitude and a genuine desire to help customers.

Responsibilities

• Greet customers warmly and assist them with inquiries about products, services, and store policies.
• Process customer transactions, including sales, returns, and exchanges, accurately and efficiently.
• Resolve customer complaints and issues in a timely and professional manner, escalating when necessary.
• Provide information on promotions, loyalty programs, and store events.
• Maintain a tidy and presentable customer service desk and sales floor.
• Gather customer feedback to help improve service offerings and store operations.

Skills

Communication skills

Interpersonal skills

Active listening

Multitasking

POS systems

Customer-focused

Empathy

Tools

POS systems

Job description

About the Role

Our client is looking for a friendly and customer-focused Customer Service Representative to join their team at their store in Klerksdorp . This role is pivotal in ensuring every customer has a positive and helpful experience, whether they are making a purchase, seeking information, or resolving an issue. You will be the primary point of contact for customer inquiries, demonstrating excellent communication and problem-solving skills. This is an excellent opportunity for individuals passionate about service excellence to contribute to customer satisfaction and loyalty in the North West province.

Key Responsibilities

• Greet customers warmly and assist them with inquiries about products, services, and store policies.
• Process customer transactions, including sales, returns, and exchanges, accurately and efficiently.
• Resolve customer complaints and issues in a timely and professional manner, escalating when necessary.
• Provide information on promotions, loyalty programs, and store events.
• Maintain a tidy and presentable customer service desk and sales floor.
• Gather customer feedback to help improve service offerings and store operations.

Requirements

• Previous experience in a customer service or retail role is highly preferred.
• Excellent communication, interpersonal, and active listening skills.
• A patient, empathetic, and professional demeanor when dealing with customers.
• Ability to multitask and manage inquiries efficiently in a fast-paced environment.
• Familiarity with point-of-sale (POS) systems is an advantage.
• A positive attitude and a genuine desire to help customers.

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Staff discounts on merchandise.
• Comprehensive training program to enhance customer service skills.
• A friendly and supportive team environment.
• Opportunities for career progression within the retail sector.