Client Support Specialist

Placements24; Mossel Bay; On-site; ZAR 145,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Full-time employment

Health and retirement benefits

Training and career advancement

Collaborative team environment in Moss

Job summary

Placements24 is seeking a dedicated Client Support Specialist for its Mossel Bay office. You will be the first point of contact for clients, providing essential support and ensuring their needs are met with efficiency and professionalism.

You will collaborate with internal teams, maintain client records, and help deliver outstanding service in a busy office setting. This role offers full-time employment with opportunities for training and career advancement.

Qualifications

• Experience in client support or customer service.
• Excellent communication and interpersonal skills.
• Proficient in office software and CRM systems.
• Ability to multitask and manage time in a busy office.

Responsibilities

• Handle incoming client inquiries via phone, email, and in-person interactions.
• Provide accurate information about services and assist clients with their needs.
• Resolve client issues and complaints promptly and effectively.
• Maintain detailed client records and update account information as necessary.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Strong communication

Interpersonal skills

Multitasking

Tools

CRM systems

Job description

About the Role

Our client is seeking a dedicated Client Support Specialist to join their team located in Mossel Bay . You will be the first point of contact for clients, providing essential support and ensuring their needs are met with efficiency and professionalism. This role is crucial for maintaining high client satisfaction and retention rates. You will work within a supportive office environment, collaborating with team members to deliver outstanding service. This position is ideal for individuals who possess excellent communication skills and a commitment to providing exceptional client experiences within a professional setting in Mossel Bay .

Key Responsibilities

• Handle incoming client inquiries via phone, email, and in-person interactions.
• Provide accurate information about services and assist clients with their needs.
• Resolve client issues and complaints promptly and effectively.
• Maintain detailed client records and update account information as necessary.
• Collaborate with internal teams to ensure seamless service delivery.

Requirements

• Previous experience in a client support or customer service role.
• Strong communication and interpersonal skills, with a friendly demeanor.
• Proficiency in using office software and CRM systems.
• Ability to multitask and manage time efficiently in a busy office.
• A commitment to delivering high-quality customer service.

Benefits

• Competitive salary and potential for performance bonuses.
• Stable, full-time employment in a professional office setting.
• Comprehensive health and retirement benefits package.
• Opportunities for training and career advancement within the company.
• A supportive and collaborative team environment in Mossel Bay.