Client Service Administrator (Soweto)

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Paid time off

Remote work

Professional development opportunities

Job summary

Placements24 is seeking a Client Service Administrator to support Soweto and Gauteng communities with remote flexibility. You will handle inquiries, guide clients through services, help with forms, and maintain confidential records.

The role emphasizes strong communication, organization, and proactive remote work. A high school diploma is required, with additional certifications considered an asset.

Qualifications

• Proven experience in an administrative, customer service, or client support role.
• Strong organizational and time management skills, with the ability to manage multiple tasks.
• Excellent verbal and written communication skills.
• Proficiency in using office software (e.g., Microsoft Office Suite) and data entry systems.
• Ability to work independently and proactively in a remote work environment.
• A patient, empathetic, and professional demeanor when interacting with clients.
• High school diploma or equivalent required; further education or relevant certifications are advantageous.
• Familiarity with social services or community-based programs is a plus.
• Must be eligible to work remotely within South Africa.
• A commitment to ethical conduct and client confidentiality.

Responsibilities

• Manage incoming client inquiries via phone, email, and online portals.
• Provide information and guidance on available services and application processes.
• Assist clients with completing forms and submitting necessary documentation.
• Maintain accurate and confidential client records in the database.
• Schedule appointments and follow-ups for clients as needed.
• Liaise with internal teams and external partners to facilitate service delivery.
• Process applications and ensure compliance with program requirements.
• Address client concerns and escalation complex issues to supervisors.
• Prepare reports on client interactions and service delivery metrics.
• Contribute to the continuous improvement of administrative processes.

Skills

Administrative support

Customer service

Time management

Written communication

Data entry

Remote work readiness

Education

High school diploma

Further education advantageous

Tools

Microsoft Office Suite

Job description

About the Role

Our client, a community-focused service provider, is seeking an organized and attentive Client Service Administrator to join their team. While the primary service area includes Soweto, Gauteng , this role offers the flexibility of remote work, connecting individuals across the region with essential services. You will play a key role in managing client inquiries, processing applications, and ensuring clients receive accurate information and timely support. The ideal candidate will possess strong administrative skills, excellent communication abilities, and a genuine commitment to serving the community. This is a rewarding opportunity to contribute to societal well-being while working flexibly from a remote location, with a focus on clients in areas like Soweto .

Key Responsibilities

• Manage incoming client inquiries via phone, email, and online portals.
• Provide information and guidance on available services and application processes.
• Assist clients with completing forms and submitting necessary documentation.
• Maintain accurate and confidential client records in the database.
• Schedule appointments and follow-ups for clients as needed.
• Liaise with internal teams and external partners to facilitate service delivery.
• Process applications and ensure compliance with program requirements.
• Address client concerns and escalation complex issues to supervisors.
• Prepare reports on client interactions and service delivery metrics.
• Contribute to the continuous improvement of administrative processes.

Requirements

• Proven experience in an administrative, customer service, or client support role.
• Strong organizational and time management skills, with the ability to manage multiple tasks.
• Excellent verbal and written communication skills.
• Proficiency in using office software (e.g., Microsoft Office Suite) and data entry systems.
• Ability to work independently and proactively in a remote work environment.
• A patient, empathetic, and professional demeanor when interacting with clients.
• High school diploma or equivalent required; further education or relevant certifications are advantageous.
• Familiarity with social services or community-based programs is a plus.
• Must be eligible to work remotely within South Africa.
• A commitment to ethical conduct and client confidentiality.

Benefits

Our client offers a competitive salary, opportunities for professional development, and the invaluable flexibility of remote work. Benefits include paid time off and the chance to make a meaningful impact within the community. Join our dedicated team and support individuals and families in areas like Soweto and beyond, contributing to positive change across Gauteng .