Remote Community Client Services Administrator

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Paid time off

Remote work

Professional development opportunities

Job summary

Placements24 is seeking a Client Service Administrator to support Soweto and Gauteng communities with remote flexibility. You will handle inquiries, guide clients through services, help with forms, and maintain confidential records.

The role emphasizes strong communication, organization, and proactive remote work. A high school diploma is required, with additional certifications considered an asset.

Qualifications

• Proven experience in an administrative, customer service, or client support role.
• Strong organizational and time management skills, with the ability to manage multiple tasks.
• Excellent verbal and written communication skills.
• Proficiency in using office software (e.g., Microsoft Office Suite) and data entry systems.
• Ability to work independently and proactively in a remote work environment.
• A patient, empathetic, and professional demeanor when interacting with clients.
• High school diploma or equivalent required; further education or relevant certifications are advantageous.
• Familiarity with social services or community-based programs is a plus.
• Must be eligible to work remotely within South Africa.
• A commitment to ethical conduct and client confidentiality.

Responsibilities

• Manage incoming client inquiries via phone, email, and online portals.
• Provide information and guidance on available services and application processes.
• Assist clients with completing forms and submitting necessary documentation.
• Maintain accurate and confidential client records in the database.
• Schedule appointments and follow-ups for clients as needed.
• Liaise with internal teams and external partners to facilitate service delivery.
• Process applications and ensure compliance with program requirements.
• Address client concerns and escalation complex issues to supervisors.
• Prepare reports on client interactions and service delivery metrics.
• Contribute to the continuous improvement of administrative processes.

Skills

Administrative support

Customer service

Time management

Written communication

Data entry

Remote work readiness

Education

High school diploma

Further education advantageous

Tools

Microsoft Office Suite

Job description

Placements24 is seeking a Client Service Administrator to support Soweto and Gauteng communities with remote flexibility. You will handle inquiries, guide clients through services, help with forms, and maintain confidential records.

The role emphasizes strong communication, organization, and proactive remote work. A high school diploma is required, with additional certifications considered an asset.