Remote Customer Care Agent - Soweto

Placements24; Soweto; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Fully remote work

Health insurance

Retirement savings plan

Paid training program

Equipment provided

Career development

Job summary

Placements24 is hiring remote Customer Care Agents to join a fully remote team. You will handle inquiries, resolve issues, and provide information with professionalism from a home-based setup.

Based near Soweto, Gauteng, you will work from a quiet, dedicated workspace with a stable internet connection, contributing to a supportive virtual team and achieving high customer satisfaction through effective communication and problem solving.

Qualifications

• High school diploma required or equivalent.
• Experience in customer service or call center roles preferred but not essential.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve issues, complaints, and concerns promptly.
• Process orders, returns, applications, and requests as needed.
• Escalate complex issues to appropriate departments or senior team members.
• Maintain detailed records of customer interactions in the CRM system.
• Identify customer needs and help customers use products effectively.
• Adhere to policies, procedures, and SLAs.

Skills

Customer service

Active listening

Written & verbal communication

Time management

Education

High school diploma

Tools

CRM software

Computer literacy

Job description

About the Role

Our client is seeking enthusiastic and reliable Remote Customer Care Agents to join their expanding, fully remote team. This is an excellent opportunity for individuals who are passionate about helping people and thrive in a virtual work environment. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information with professionalism and efficiency. As a remote-first role, you will have the flexibility to work from home, supported by a dedicated team and all the necessary tools to succeed. We are looking for self-motivated, communicative, and empathetic individuals committed to delivering outstanding customer service. If you are based in or near **Soweto, Gauteng**, and are looking for a fulfilling remote career, this position is perfect for you.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, complaints, and concerns effectively.
• Process orders, returns, applications, and requests as needed.
• Escalate complex issues to appropriate departments or senior team members.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Identify customer needs and help customers make the best use of our products and services.
• Adhere to company policies, procedures, and service level agreements (SLAs).
• Contribute positively to team goals and the overall customer experience.

Requirements

• High school diploma or equivalent qualification required.
• Previous experience in customer service, call center operations, or a similar role is preferred but not essential.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with computers, internet navigation, and basic software applications.
• Ability to work independently, manage time effectively, and maintain focus in a remote setting.
• A quiet, dedicated workspace with a stable, high-speed internet connection is mandatory.
• Patience, empathy, and a friendly demeanor towards customers.
• Willingness to adapt to flexible working hours to support our customer base, operating remotely from **Soweto, Gauteng**.

Benefits

• Fully remote work opportunity offering excellent flexibility and work-life balance.
• Competitive base salary with performance-based bonus opportunities.
• Comprehensive health insurance and retirement savings plan.
• Paid, in-depth training program to ensure success.
• Ongoing professional development and career advancement potential.
• Supportive virtual team environment and resources.
• Company-provided equipment for your home office setup.
• Opportunity to work with a growing and dynamic company.