Remote Customer Service Coordinator - Soweto

Placements24; Soweto; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Remote-friendly work setup

Competitive salary

Health & wellness benefits

Paid time off

Training & development resources

Team collaboration & recognition

Job summary

Placements24 is seeking a Remote Customer Service Coordinator to manage customer support operations from a home office. The role emphasizes a remote-first model with occasional local meetings near Soweto, Gauteng, to align with team events.

You will coordinate inquiries across channels, maintain accurate records, and drive improvements in customer service processes while collaborating with internal teams to ensure a high-quality customer experience.

Qualifications

• Minimum high school diploma or equivalent.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities.
• Proficiency with office software (e.g., Microsoft Office) and CRM systems.
• Ability to work independently in a remote setting.
• Reliable internet access and dedicated workspace.
• Willingness to participate in occasional local meetings near Soweto.

Responsibilities

• Coordinate customer service activities and workflows to ensure efficient operations.
• Respond to inquiries across email, phone, and chat.
• Assist customers with information, issue resolution, and service requests.
• Maintain accurate customer records and update databases.
• Facilitate communication between customers and other departments.
• Schedule and coordinate appointments or service calls.
• Monitor performance metrics and identify areas for improvement.
• Develop and update customer service documentation and procedures.
• Support onboarding of new customers.
• Contribute to a positive remote team environment.

Skills

Customer service

Organizational skills

Communication skills

Education

High school diploma

Tools

CRM systems

Microsoft Office Suite

Job description

About the Role

Our client is seeking an organized and detail-oriented Remote Customer Service Coordinator to manage and enhance customer support operations. This role is fully remote, offering a fantastic opportunity for individuals who excel at coordinating tasks and ensuring smooth communication between customers and internal teams. The primary focus will be on facilitating efficient customer service processes, managing inquiries, and contributing to a positive customer experience from a remote location. While the role is remote-first, occasional local engagement, potentially near **Soweto, Gauteng**, might be required for specific team meetings or events. We are looking for candidates who are proactive, possess excellent organizational skills, and are adept at utilizing technology to manage workflows. This position is ideal for self-starters who can work independently and contribute to the overall effectiveness of the customer service department. Join a company that is committed to leveraging remote talent and providing excellent service to its clientele. Your role will be vital in ensuring that customer inquiries are handled promptly and effectively, contributing to high levels of customer satisfaction and loyalty, all managed from your home office. This role emphasizes a remote-first operational model.

Key Responsibilities

• Coordinate customer service activities and workflows to ensure efficient operations.
• Manage and respond to customer inquiries across various communication channels (email, phone, chat).
• Assist customers with information, issue resolution, and service requests.
• Maintain accurate customer records and update relevant databases.
• Facilitate communication between customers and other departments to resolve issues.
• Schedule and coordinate customer appointments or service calls as needed.
• Monitor customer service performance metrics and identify areas for improvement.
• Develop and update customer service documentation and procedures.
• Support the onboarding process for new customers or clients.
• Contribute to a positive and collaborative remote team environment.

Requirements

• Previous experience in a customer service, administrative, or coordination role is required.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities.
• Proficiency in using office software (e.g., Microsoft Office Suite) and CRM systems.
• Ability to work independently and manage tasks effectively in a remote setting.
• A reliable internet connection and a dedicated workspace are essential.
• High school diploma or equivalent; further education or relevant certifications are a plus.
• Proactive problem-solving skills and attention to detail.
• Ability to adapt to new technologies and processes.
• Willingness to participate in occasional local meetings or events, potentially near **Soweto, Gauteng**.

Benefits

• Fully remote work arrangement offering excellent flexibility.
• Competitive annual salary.
• Comprehensive health and wellness benefits package.
• Opportunities for professional growth and skill development.
• Paid time off and company holidays.
• Access to training and resources to support role success.
• A supportive virtual team culture.
• Potential for performance-based recognition or bonuses.
• Work with a forward-thinking company that embraces remote work.
• Contribute to enhancing customer experience nationwide.