Client Support Coordinator - WhatJobs Direct

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 165,000 - 248,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Professional development opportunities

Collaborative team environment

Job summary

WhatJobs Direct is seeking a detail-oriented Client Support Coordinator to manage client inquiries, coordinate service delivery and maintain CRM records in a fully remote role. You will liaise between clients and internal teams, schedule meetings and prepare reports, while ensuring high levels of client satisfaction.

This position offers flexible remote work, immediate opportunity for growth, and a collaborative team culture suitable for organized self-starters with strong communication skills.

Qualifications

• Experience in administrative, coordination, or client support roles.
• Proficient in CRM software and standard office productivity tools.
• Excellent written and verbal communication; strong organizational skills.

Responsibilities

• Coordinate client requests and ensure timely resolution.
• Liaise between clients and internal departments to deliver services.
• Maintain accurate client records and logs in the CRM.
• Schedule meetings and follow-ups with clients.
• Assist in preparing client reports and documentation.
• Identify and report potential client issues.

Skills

Coordination

Communication

Organization

Remote work

Education

High school diploma

Tools

CRM software

Office productivity tools

Job description

About the Role

WhatJobs Direct is actively searching for a detail-oriented Client Support Coordinator. This role is fully remote, offering the flexibility to work from anywhere. You will play a crucial role in facilitating seamless communication and support between our clients and various internal teams. Your primary responsibilities will include managing client inquiries, coordinating service delivery, and ensuring client satisfaction throughout their journey with us. We are dedicated to building a strong remote team culture, providing the necessary tools and support for success. This position is ideal for an organized individual with excellent communication skills and a proactive approach to problem-solving. If you thrive in a structured yet flexible remote environment and are passionate about ensuring positive client experiences, this opportunity in Nelspruit, Mpumalanga, ZA is an excellent choice.

Key Responsibilities

• Coordinate client requests and ensure timely resolution of inquiries.
• Liaise between clients and internal departments to facilitate service delivery.
• Maintain accurate client records and communication logs in the CRM system.
• Schedule client meetings and follow-ups.
• Assist with the preparation of client reports and documentation.
• Identify and report on potential client issues or concerns.
• Provide administrative support to the client success team.
• Ensure all client communication adheres to company standards.
• Proactively communicate updates and information to clients.
• Gather client feedback to help improve service processes.

Requirements

• Previous experience in an administrative, coordination, or client support role.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency with CRM software and standard office productivity tools.
• Ability to multitask and prioritize effectively in a remote setting.
• A keen eye for detail and commitment to accuracy.
• Ability to work independently and manage your own schedule.
• High school diploma or equivalent; further education or certifications are a plus.
• Reliable internet connection and a suitable home office setup.
• Proactive attitude and a desire to provide excellent client support.

Benefits

• Our client offers a competitive hourly rate or contract compensation, commensurate with experience.
• As a fully remote role, you will enjoy significant flexibility in your work location, ideal for those in or near Nelspruit, Mpumalanga, ZA .
• Opportunities for professional development and expanding your skill set.
• Be part of a supportive and collaborative remote team environment.
• Gain valuable experience in client coordination and support.
• Flexible work hours.
• Contribute to client retention and satisfaction.