Client Relationship Manager (Insurance)

Placements24; Upington; Hybrid; ZAR 420,000 - 560,000; Full time

Benefits offered by this job

Competitive salary package

Medical aid and retirement fund

Professional development opportunities

Supportive team culture

Hybrid work in Upington

Job summary

Placements24 is seeking a dynamic Client Relationship Manager for Upington to build and maintain strong partnerships with clients in the insurance sector. You will focus on understanding client needs, ensuring satisfaction with our products, and identifying opportunities for growth.

You will be the primary contact for key accounts, providing tailored support and strategic advice to foster client retention and loyalty in the Northern Cape.

Qualifications

• Proven experience in client relationship management or account management.
• Strong understanding of insurance products and ability to explain terms clearly.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to build rapport and maintain long-term client relationships.
• Proactive problem-solving with a customer-focused approach.
• Bachelor's degree in Business Administration, Marketing, or related field preferred.

Responsibilities

• Manage a portfolio of existing clients to ensure satisfaction and retention.
• Develop strategies to deepen client relationships and identify cross-selling opportunities.
• Act as main point of contact for client inquiries, resolving issues promptly.
• Conduct regular reviews to understand evolving needs and provide insurance solutions.
• Collaborate with internal teams to ensure seamless service delivery.
• Gather client feedback to inform product development and service improvements.

Skills

Client relationships

Account management

Communication skills

Negotiation

Interpersonal skills

Problem solving

Customer focus

Education

Bachelor's degree in Business Administration, Marketing, or related field

Job description

About the Role

Our client is seeking a dynamic and customer-centric Client Relationship Manager to foster and maintain strong partnerships with their valued clients in the Upington area. This role is focused on understanding client needs, ensuring satisfaction with our insurance products and services, and identifying opportunities for growth. You will be the primary point of contact for key accounts, providing tailored support and strategic advice. This is an excellent opportunity to build lasting relationships and contribute to client retention and loyalty in the Northern Cape .

Key Responsibilities

• Manage a portfolio of existing clients, ensuring high levels of satisfaction and retention.
• Develop and execute strategies to deepen client relationships and identify cross-selling opportunities.
• Act as the main point of contact for client inquiries, resolving issues promptly and effectively.
• Conduct regular reviews with clients to understand their evolving needs and provide appropriate insurance solutions.
• Collaborate with internal teams (sales, claims, underwriting) to ensure seamless service delivery.
• Gather client feedback and provide insights to inform product development and service improvements.

Requirements

• Proven experience in client relationship management, account management, or a similar client-facing role, preferably within the insurance or financial services sector.
• Strong understanding of insurance products and the ability to explain complex terms simply.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to build rapport and maintain long-term client relationships.
• Proactive problem-solving skills and a customer-focused approach.
• Bachelor's degree in Business Administration, Marketing, or a related field is advantageous.

Benefits

• Competitive annual salary and performance-based incentives.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for professional development and career progression.
• A supportive team culture and a collaborative work environment.
• Hybrid work flexibility, allowing for a balance between office presence and remote work in Upington .