Client Relationship Manager - Recruitment Services

Placements24; Benoni; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Salary package

Bonus incentives

Medical aid

Retirement fund

Training & growth

Hybrid work model

Annual leave

Wellness programs

Job summary

Placements24 in Benoni, Gauteng, is seeking a proactive Client Relationship Manager to nurture key accounts, strengthen partnerships, and drive client retention within a leading recruitment consultancy.

The role combines strategic client engagement with day-to-day liaison between clients and recruitment teams, requires excellent communication and commercial awareness, and offers hybrid work with opportunities for growth.

Qualifications

• Proven account/client relationship management experience.
• Experience in staffing or recruitment industry preferred.
• Hybrid work model familiarity.

Responsibilities

• Manage a portfolio of key client accounts with high satisfaction and retention.
• Liaise between clients and internal recruitment teams.
• Identify client needs and offer tailored recruitment solutions.
• Conduct regular business reviews with clients.
• Translate client feedback into service improvements.
• Monitor SLAs and KPIs to ensure service quality.
• Identify opportunities for upselling and cross-selling recruitment services.
• Resolve client escalations effectively.
• Contribute to client engagement strategies and materials.
• Collaborate with sales and operations for seamless onboarding.

Skills

Communication

Client relationships

Negotiation

Problem solving

Commercial acumen

Strategic understanding

CRM proficiency

Education

Bachelor's degree in Business or related field

Tools

CRM systems

Job description

About the Role

Our client, a distinguished Recruitment Consultancy , is seeking a proactive and client-focused Client Relationship Manager to join their team in Benoni, Gauteng . This role is central to ensuring the success and satisfaction of our client portfolio by fostering strong, long-term partnerships. You will serve as a key point of contact, deeply understanding client needs, facilitating effective communication between clients and recruitment teams, and ensuring service delivery excellence. The ideal candidate possesses exceptional communication, negotiation, and problem-solving skills, with a strong commercial acumen. This is a significant opportunity for a dedicated professional to build impactful relationships within the business community and contribute to the sustained growth of our client's consultancy. We are looking for an individual who excels at managing expectations, providing strategic insights, and driving client retention and expansion. Your role will be pivotal in shaping positive client experiences.

Key Responsibilities

• Manage and nurture a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
• Serve as the primary liaison between clients and the internal recruitment delivery teams.
• Proactively identify client needs and challenges, offering tailored recruitment solutions.
• Conduct regular business reviews and strategy meetings with clients.
• Gather client feedback and translate it into actionable improvements for service delivery.
• Monitor service performance against agreed-upon SLAs and KPIs.
• Identify opportunities for upselling and cross-selling recruitment services.
• Resolve client escalations and address concerns effectively and efficiently.
• Contribute to the development of client engagement strategies and materials.
• Collaborate with sales and operations teams to ensure seamless client onboarding and ongoing management.

Requirements

• Proven experience in account management, client relationship management, or a senior client-facing role, preferably within the staffing or Recruitment Consultancy industry.
• Demonstrated ability to build and maintain strong, long-term client relationships.
• Excellent communication, interpersonal, and presentation skills.
• Strong negotiation and problem-solving capabilities.
• Commercial acumen and a strategic understanding of client business needs.
• Ability to work effectively in a hybrid work model, balancing office presence with remote flexibility.
• Experience in the Benoni, Gauteng area or a solid understanding of the local business market is beneficial.
• Proficiency with CRM systems and standard office software.
• A proactive, client-centric approach and a commitment to delivering exceptional service.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Benefits

• Our client offers a competitive salary package commensurate with experience, along with a performance-based bonus incentive.
• Comprehensive medical aid and retirement fund benefits are provided.
• We are committed to employee development, offering ongoing training, opportunities for professional growth, and career advancement within the consultancy.
• This role operates on a hybrid model, offering flexibility to work from home and in our modern offices in Benoni, Gauteng .
• You will join a supportive and collaborative team environment focused on shared success.
• Additional benefits include generous annual leave and wellness programs.

This is an excellent opportunity to shape client relationships and contribute to a leading recruitment firm.