Client Relations Representative

Placements24; Benoni; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary

Health and wellness benefits

Professional development and career成长

Job summary

Placements24 in Benoni is seeking a polished Client Relations Representative to nurture key client relationships and ensure high levels of satisfaction. This hybrid role balances remote coordination with on-site collaboration to deliver seamless service.

You will manage client inquiries, coordinate with internal teams, and document interactions in the CRM, contributing to client retention and business growth within a supportive team.

Qualifications

• Experience in client relations, account management, or customer success.
• Strong communication and interpersonal abilities.
• Proficient with CRM systems and MS Office.

Responsibilities

• Serve as primary contact for assigned clients and maintain relationships.
• Address inquiries and requests promptly and professionally.
• Collaborate with internal teams to meet client needs and expectations.
• Document client interactions and resolutions in the CRM system.

Skills

Client relations

Account management

Customer success

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking a polished and proactive Client Relations Representative to join their team in Benoni . This hybrid role is essential for nurturing and maintaining strong relationships with the company's valued clients. You will serve as a key point of contact, addressing client needs, resolving issues, and ensuring overall satisfaction. This is an excellent opportunity for an individual with strong communication and interpersonal skills to thrive in a professional environment and contribute to client retention and business growth, bridging the gap between remote and on-site work.

Key Responsibilities

• Serve as the primary contact for assigned clients, building and maintaining strong working relationships.
• Address client inquiries, concerns, and requests in a timely, professional, and effective manner.
• Proactively identify opportunities to enhance client satisfaction and value realization.
• Coordinate with internal departments to ensure client needs are met and expectations are exceeded.
• Regularly communicate updates, insights, and relevant information to clients.
• Document all client interactions, feedback, and resolutions meticulously in the CRM system.

Requirements

• Proven experience in a client relations , account management, or customer success role.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to manage multiple client accounts simultaneously and prioritize effectively.
• Adaptability to a hybrid work model, balancing remote and in-office responsibilities.

Benefits

• Attractive salary with potential performance bonuses.
• Hybrid work arrangement offering flexibility and balance.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career progression.
• A collaborative workplace culture in Benoni that values client partnerships.