Client Relationship Manager - Tech Solutions

Placements24; Sandton; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Health, dental & retirement benefits

Hybrid work model

Job summary

Placements24 is hiring a Client Relationship Manager in Sandton, Gauteng. You will cultivate and strengthen relationships with key clients, aligning technology offerings with strategic objectives.

The role requires a proactive, client-centric approach, exceptional communication, and the ability to work in a hybrid environment balancing office and remote responsibilities.

Qualifications

• Minimum of 6 years of experience in client relationship management.
• Excellent communication, negotiation, and presentation skills.
• Deep understanding of technology solutions and their business applications.
• Experience with CRM software and client management tools.
• Ability to work in a hybrid office/remote environment.
• Strong commitment to client advocacy and service excellence.

Responsibilities

• Build and maintain strong relationships with a portfolio of high-profile clients.
• Serve as the main contact for clients, addressing inquiries and strategic needs.
• Conduct regular business reviews to ensure client satisfaction and success.
• Identify opportunities for upselling and cross-selling services.
• Collaborate with internal teams to ensure seamless service delivery.
• Develop and implement client retention strategies to minimize churn.
• Gather client feedback and translate it into actionable product/service improvements.
• Facilitate clear communication between clients and internal departments.
• Stay informed about industry trends to provide strategic advice.

Skills

CRM software

Stakeholder management

Communication

Negotiation

Presentation skills

Tools

CRM tools

Job description

About the Role

Our client, a distinguished provider of cutting-edge technology solutions, is seeking an accomplished Client Relationship Manager to join their esteemed team in Sandton, Gauteng. This role is pivotal in cultivating and strengthening relationships with key clients, ensuring their ongoing satisfaction and maximizing the value they receive from our client's services. You will serve as a primary advocate for clients, understanding their strategic objectives, and aligning our technological offerings to meet their evolving needs. The ideal candidate possesses exceptional communication and interpersonal skills, a deep understanding of the technology landscape, and a proactive, client-centric approach. This is a significant opportunity to drive client loyalty and contribute to the continued success of a leading firm in the tech sector. We value a collaborative and client-focused work culture.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of high-profile clients.
• Serve as the main point of contact for clients, addressing their inquiries, concerns, and strategic needs.
• Conduct regular business reviews and performance check-ins to ensure client satisfaction and success.
• Identify opportunities for upselling and cross-selling services by understanding client needs and market trends.
• Collaborate with internal technical and sales teams to ensure seamless service delivery and proactive issue resolution.
• Develop and implement client retention strategies to minimize churn and maximize customer lifetime value.
• Gather client feedback and insights, translating them into actionable recommendations for product and service improvements.
• Facilitate effective communication between clients and internal departments, ensuring clear understanding and alignment.
• Stay informed about industry trends and competitive landscape to provide strategic advice to clients.

Requirements

• Minimum of 6 years of experience in client relationship management, account management, or a similar client-facing role, preferably within the technology sector.
• Demonstrated success in building and maintaining strong relationships with key stakeholders at various levels.
• Excellent communication, negotiation, and presentation skills.
• In-depth understanding of technology solutions and their business applications.
• Proven ability to identify client needs and translate them into effective solutions.
• Experience with CRM software and client management tools.
• A strategic thinker with a proactive, problem-solving mindset.
• Ability to work effectively in a hybrid work environment, balancing office and remote responsibilities.
• A strong commitment to client advocacy and delivering exceptional service.

Benefits

• Highly competitive salary and performance-based incentive plan.
• Comprehensive health, dental, and retirement savings benefits.
• Opportunities for ongoing professional development, industry conferences, and training.
• Hybrid work model offering flexibility and work-life integration.
• A dynamic and professional work environment in the heart of Sandton, Gauteng.
• Generous vacation and holiday allowances.
• Company car or travel allowance.