Client Relationship Manager - Recruitment Services

Placements24; South Africa; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary package with incent

Hybrid work model

Queenstown office

Professional development and training

Exposure to diverse industries

Job summary

Placements24 seeks a proactive Client Relationship Manager for its Queenstown operations to nurture and expand strategic client partnerships, coordinating with internal recruitment teams to deliver tailored solutions and exceptional service.

This hybrid role requires 4+ years in client management or senior recruitment, with strong communication, negotiation, and stakeholder management skills, and a passion for building long-term client relationships.

Qualifications

• 4+ years of client management or senior recruitment experience.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Experience with CRM systems and client management tools.

Responsibilities

• Manage and develop strategic relationships with key clients across sectors.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues.
• Proactively identify new recruitment opportunities within existing client accounts.
• Understand client business objectives and translate them into recruitment strategies.
• Collaborate with recruitment consultants to meet client needs with high-quality candidates.
• Conduct regular client reviews to assess satisfaction and identify improvements.
• Develop and deliver proposals and service agreements.
• Stay informed about market trends and provide insights to clients.
• Ensure seamless service delivery and a positive client experience.
• Contribute to business development efforts by leveraging client relationships.

Skills

Client management

Business development

Negotiation

Communication

CRM proficiency

Stakeholder management

Education

Bachelor's degree in Business/Marketing/related field

Tools

CRM systems

Job description

About the Role

Our client, a distinguished recruitment consultancy, is seeking a proactive and client-focused Client Relationship Manager for their operations in Queenstown. This pivotal role involves nurturing and expanding relationships with existing clients, understanding their evolving recruitment needs, and ensuring the delivery of exceptional service. You will act as a key point of contact, coordinating with internal recruitment teams to match client requirements with top talent. The ideal candidate will possess excellent communication and negotiation skills, a strong understanding of the recruitment lifecycle, and a passion for building long-term partnerships. This is a fantastic opportunity to contribute to the success of businesses in the Eastern Cape, working from our Queenstown office with the benefit of a hybrid work arrangement. You will be instrumental in ensuring client satisfaction and driving repeat business for our consultancy.

Key Responsibilities

• Manage and develop strategic relationships with key clients across various sectors.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Proactively identify new recruitment opportunities within existing client accounts.
• Understand client business objectives and translate them into effective recruitment strategies.
• Collaborate closely with recruitment consultants to ensure client needs are met with high-quality candidates.
• Conduct regular client reviews to assess satisfaction and identify areas for improvement.
• Develop and deliver compelling proposals and service agreements.
• Stay informed about market trends and provide clients with valuable insights.
• Ensure seamless service delivery and a consistently positive client experience.
• Contribute to business development efforts by leveraging strong client relationships.

Requirements

• Minimum of 4 years of experience in client management, business development, or a senior recruitment role with a strong client-facing component.
• Proven track record of successfully managing and growing client accounts.
• Excellent understanding of the recruitment industry and various talent acquisition strategies.
• Exceptional communication, presentation, and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to build rapport and trust with stakeholders at various levels.
• Experience working in a hybrid model, balancing office-based and remote responsibilities in Queenstown.
• Proficiency with CRM systems and other client management tools.
• A professional demeanor and a commitment to client satisfaction.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Benefits

• Competitive salary package with performance-based incentives.
• Hybrid working model providing flexibility and work-life balance.
• Opportunity to work with a respected recruitment firm in Queenstown.
• Direct impact on client success and business growth.
• Professional development and training opportunities.
• Collaborative and supportive work environment.
• Exposure to diverse industries and client needs.
• Contribute to the economic development of the Eastern Cape region.