Client Relationship Manager

Placements24; Randburg; Hybrid; ZAR 350,000 - 600,000; Full time

Benefits offered by this job

Hybrid work flexibility

Health insurance

Career development

Job summary

Placements24 is seeking a Client Relationship Manager in Randburg to foster partnerships with key clients. You will be the main contact, ensure exceptional service, and drive retention while spotting growth opportunities. The role supports a dynamic hybrid setting with both office and remote collaboration.

You will coordinate with internal teams, tailor solutions to client needs, and monitor satisfaction to proactively address issues and upsell relevant offerings.

Qualifications

• Experience in client relationship management or account management.
• Excellent communication, negotiation, and interpersonal skills.
• Strong ability to understand client needs and business objectives.
• Experience using CRM software.
• Ability to work in a hybrid/remote environment.

Responsibilities

• Develop and maintain strong, long-term relationships with key clients.
• Understand client needs and provide tailored solutions and support.
• Act as the liaison between clients and internal teams to ensure seamless service delivery.
• Monitor client satisfaction and proactively address any potential issues.
• Identify opportunities for upselling or cross-selling relevant products and services.

Skills

Relationship management

Communication

Negotiation

Interpersonal skills

Client needs analysis

Tools

CRM software

Job description

About the Role

Our client is looking for an experienced Client Relationship Manager to foster and strengthen partnerships within the Randburg area. This role is essential for ensuring our key clients receive exceptional service and support, driving retention and identifying opportunities for growth. You will act as the primary point of contact for assigned clients, building trust and ensuring their success with our offerings in a dynamic hybrid setting.

Key Responsibilities

• Develop and maintain strong, long-term relationships with key clients.
• Understand client needs and provide tailored solutions and support.
• Act as the liaison between clients and internal teams to ensure seamless service delivery.
• Monitor client satisfaction and proactively address any potential issues.
• Identify opportunities for upselling or cross-selling relevant products and services.

Requirements

• Proven track record in client relationship management or account management.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of client needs and business objectives.
• Experience using CRM software for managing client interactions.
• Ability to work effectively in a hybrid office and remote environment.

Benefits

• Attractive salary with commission/bonus structure.
• Hybrid work flexibility.
• Comprehensive health insurance plan.
• Professional development and networking opportunities in Randburg .
• A supportive and collaborative team culture.