Customer Relations Specialist

Placements24; Randburg; On-site; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Medical aid

Retirement funds

Performance bonuses

Career development

Job summary

Placements24 is seeking a Customer Relations Specialist in Randburg to build and sustain strong client relationships and ensure superior service. You will handle inquiries, resolve issues, and provide insights for service improvements within a busy Gauteng environment.

The role emphasizes proactive problem-solving, excellent communication, and the ability to work both independently and as part of a team, with opportunities for bonuses and professional development.

Qualifications

• Proven experience in customer relations, account management, or similar client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities with a customer-centric mindset.
• Proficiency in CRM software and standard office applications.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Serve as a primary point of contact for clients, addressing inquiries and concerns promptly.
• Develop and nurture strong client relationships through regular communication and personalized service.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution.
• Gather customer feedback and provide insights to relevant departments for service improvement.
• Maintain accurate and up-to-date client records in the CRM system.

Skills

Customer relations

Account management

Interpersonal skills

CRM software

Communication

Tools

Office applications

Job description

About the Role

Our client is seeking a professional and personable Customer Relations Specialist to join their team in Randburg . This role is essential for building and maintaining strong relationships with clients, ensuring their needs are met and fostering long-term loyalty. You will handle inquiries, resolve complaints, and provide exceptional service that reflects the company's commitment to quality. The ideal candidate possesses outstanding interpersonal skills, a proactive approach to problem-solving, and a dedication to customer satisfaction in the bustling Gauteng province.

Key Responsibilities

• Serve as a primary point of contact for clients, addressing inquiries and concerns promptly.


• Develop and nurture strong client relationships through regular communication and personalized service.


• Resolve customer issues and complaints effectively, aiming for first-contact resolution.


• Gather customer feedback and provide insights to relevant departments for service improvement.


• Maintain accurate and up-to-date client records in the CRM system .

Requirements

• Proven experience in a customer relations , account management, or similar client-facing role.


• Excellent communication, negotiation, and interpersonal skills.


• Strong problem-solving abilities and a customer-centric mindset.


• Proficiency in using CRM software and standard office applications.


• Ability to work independently and collaboratively within a team environment.

Benefits

• Competitive monthly salary and potential for performance bonuses.


• Opportunities for professional development and career advancement.


• A positive and supportive work environment in Randburg .


• Contribution to medical aid and retirement funds.


• Employee recognition programs.