Client Relationship Manager

Placements24; Stellenbosch; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work

Health benefits

Development budget

Career pathing

Networking events

Job summary

Placements24 in Stellenbosch is seeking an experienced Client Relationship Manager to nurture and expand key client relationships, ensuring objectives are met and satisfaction remains high.

You will act as trusted advisor, understand client needs, and align our services to drive client success and contribute to strategic growth. This role offers a hybrid work model, competitive compensation with performance bonuses, and opportunities for professional development.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Proven track record in client relationship or account management.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of business processes and client service principles.
• Experience with CRM software and client management tools.

Responsibilities

• Develop and maintain strong, long-lasting relationships with key clients.
• Understand client needs and business objectives to provide tailored solutions.
• Oversee client projects and ensure timely delivery of services.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Serve as the main point of contact for client escalations and issue resolution.

Skills

Communication

Presentation

Negotiation

Client management

Education

Bachelor's degree in Business Administration

Tools

CRM software

Client management tools

Job description

About the Role

Our client is seeking an experienced Client Relationship Manager to join their team in Stellenbosch . This senior role focuses on nurturing and expanding relationships with key clients, ensuring their needs are met and their satisfaction is maintained at the highest level. You will act as a trusted advisor, understanding client objectives and aligning our services to achieve them. This is an excellent opportunity to drive client success and contribute to our company's strategic growth in a vibrant and innovative setting.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with key clients.
• Understand client needs and business objectives to provide tailored solutions.
• Oversee client projects and ensure timely delivery of services.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Serve as the main point of contact for client escalations and issue resolution.

Requirements

• Bachelor's degree in Business Administration or a related field.
• Proven track record of success in client relationship management or account management.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of business processes and client service principles.
• Experience with CRM software and client management tools.

Benefits

• Highly competitive salary with significant performance-based bonuses.
• Hybrid work arrangement for optimal work-life balance.
• Comprehensive executive health benefits.
• Generous professional development budget and career pathing.
• Access to exclusive company events and networking opportunities.