Senior Account Manager

Placements24; Randburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Bonuses incentives

Health benefits

Career development

Hybrid work

Stock options

Job summary

Placements24 in Randburg is seeking an experienced Senior Account Manager to nurture and grow key client relationships. You will be the primary contact, align client objectives with our solutions, and drive retention.

This hybrid role balances office collaboration with remote work, requiring strong commercial acumen, excellent communication, and a track record of expanding revenue through upselling and cross-selling.

Qualifications

• Proven experience as an Account Manager or similar client-facing sales role with growth.
• Excellent communication, presentation, and interpersonal skills.
• Ability to translate client needs into effective solutions.
• Strong negotiation and problem-solving skills.
• Experience in a hybrid work model.
• Familiarity with CRM systems and account management best practices.

Responsibilities

• Manage a portfolio of high-value client accounts, ensuring retention and satisfaction.
• Develop strategic account plans to drive growth within existing accounts.
• Identify upselling and cross-selling opportunities.
• Serve as main client contact, resolving issues and ensuring service delivery.
• Conduct regular business reviews to assess performance and future needs.
• Collaborate with internal teams to deliver exceptional client experiences.

Skills

Account management

Client relationship building

Communication skills

Negotiation

Problem solving

CRM systems

Hybrid work experience

Tools

CRM software

Job description

About the Role

Our client is seeking an experienced and strategic Senior Account Manager to join their dynamic team in Randburg . This role focuses on nurturing and expanding relationships with key existing clients, ensuring their satisfaction and identifying opportunities for upselling and cross-selling. You will serve as the primary point of contact, understanding client business objectives and aligning our client's solutions to meet those needs. This position offers a blend of office-based collaboration and remote flexibility, allowing for effective client management and team interaction. The ideal candidate is a relationship builder with a strong commercial acumen.

Key Responsibilities

• Manage a portfolio of high-value client accounts, ensuring client retention and satisfaction.
• Develop and implement strategic account plans to drive growth and revenue within existing accounts.
• Identify and pursue opportunities for upselling and cross-selling our client's products and services.
• Act as the main point of contact, resolving client issues and ensuring seamless service delivery.
• Conduct regular business reviews with clients to assess performance and identify future needs.
• Collaborate with internal sales, marketing, and support teams to deliver exceptional client experiences.

Requirements

• Proven experience as an Account Manager or in a similar client-facing sales role, with a strong record of account growth.
• Excellent communication, presentation, and interpersonal skills, with the ability to build trust and rapport.
• Demonstrated ability to understand client business needs and translate them into effective solutions.
• Strong negotiation and problem-solving skills.
• Experience working in a hybrid model, balancing office-based and remote work effectively.
• Familiarity with CRM systems and account management best practices.

Benefits

• Competitive salary with performance-based bonuses and incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and supportive team environment with hybrid work flexibility.
• Potential for stock options or profit-sharing plans.