Remote Client Services Specialist

Placements24; Soweto; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary and remote work

Health, dental, and vision insurance

Generous paid time off

Home office setup support

Career development opportunities

Job summary

Placements24 is seeking a highly motivated Remote Client Services Specialist to join a fully remote team, serving clients in and around Soweto from a home office. You will manage client inquiries via email, chat, and phone, resolve issues, and maintain CRM records to ensure satisfaction.

Strong communication, organizational skills, and a proactive customer advocacy mindset are essential. The role offers flexible hours, health/dental/vision insurance options, and opportunities for professional

Qualifications

• Proven experience in Client Services, account management, or a similar client-facing role.
• Excellent written and verbal communication, with a professional demeanor.
• Proficiency with CRM software and remote collaboration tools.

Responsibilities

• Manage a portfolio of clients, acting as their primary contact for inquiries and support.
• Provide timely and accurate responses to client requests via email, chat, and phone.
• Resolve client issues, troubleshoot problems, and ensure client satisfaction with services.
• Maintain detailed records of client interactions and account statuses in the CRM system.
• Proactively identify client needs and suggest relevant products or service enhancements.
• Collaborate with internal teams to ensure seamless service delivery and client retention.

Skills

Client services

Account management

CRM software

Remote collaboration tools

Organizational skills

Customer advocacy

Bachelor's degree (nice to have)

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Job description

About the Role

Our client is actively seeking a highly motivated and experienced Remote Client Services Specialist to join their fully remote team, serving clients in and around Soweto. This role is essential for delivering top-tier client support and ensuring client satisfaction through effective communication and problem-solving. You will be working from a home office, managing client needs and inquiries across digital platforms. This position requires self-discipline, excellent communication skills, and a passion for helping clients succeed. Join a forward-thinking company that values remote talent and offers opportunities for professional growth and development in a flexible work environment.

Key Responsibilities

• Manage a portfolio of clients, acting as their primary point of contact for inquiries and support.
• Provide timely and accurate responses to client requests via email, chat, and phone.
• Resolve client issues, troubleshoot problems, and ensure client satisfaction with our services.
• Maintain detailed records of client interactions and account statuses in the CRM system.
• Proactively identify client needs and suggest relevant products or service enhancements.
• Collaborate with internal teams to ensure seamless service delivery and client retention.

Requirements

• Proven experience in Client Services , account management, or a similar client-facing role.
• Excellent written and verbal communication skills, with a professional demeanor.
• Proficiency with CRM software and remote collaboration tools.
• Strong organizational skills and the ability to manage multiple client relationships remotely.
• A proactive, results-oriented approach with a strong customer advocacy mindset.
• High school diploma required; a bachelor's degree is a plus.

Benefits

• Competitive salary with remote work incentives.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and flexible working hours.
• Home office setup support and technology allowances.
• Opportunities for career advancement and continuous learning in a remote setting.