Client Relations Officer

Placements24; Sandton; Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Competitive salary and incentives

Hybrid work arrangement

Comprehensive medical and retirement

Job summary

Placements24 is seeking a Client Relations Officer in Sandton to manage a portfolio of key client accounts, ensure satisfaction, and foster long-term loyalty through proactive problem-solving.

This hybrid role requires excellent communication, negotiation, and interpersonal skills, with the ability to coordinate with internal teams and conduct regular client reviews for growth.

Join a dynamic, supportive team that rewards performance and offers development opportunities in a flexible work setup.

Qualifications

• Proven experience in client relations, account management, or a similar client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer relationship management principles.
• Ability to manage multiple client accounts simultaneously and prioritize tasks effectively.
• Willingness to work in a hybrid model, combining remote and in-office collaboration in Sandton.

Responsibilities

• Manage a portfolio of client accounts, ensuring high levels of satisfaction and retention.
• Develop and nurture strong relationships with key client stakeholders.
• Proactively identify client needs and address any concerns or issues promptly.
• Coordinate with internal departments to ensure client requests and projects are handled effectively.
• Conduct regular client reviews to assess performance and identify opportunities for growth.

Skills

Client relations

Account management

Interpersonal skills

Communication

Negotiation

Multitasking

CRM principles

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and professional Client Relations Officer to join their team in Sandton . This role focuses on building and maintaining strong, long-term relationships with key clients, ensuring their satisfaction and fostering loyalty. You will serve as a primary point of contact, understanding client needs and ensuring our services consistently meet their expectations. We are looking for individuals with excellent interpersonal skills, a proactive approach to problem-solving, and a commitment to delivering outstanding client experiences within a hybrid work setting .

Key Responsibilities

• Manage a portfolio of client accounts, ensuring high levels of satisfaction and retention.
• Develop and nurture strong relationships with key client stakeholders.
• Proactively identify client needs and address any concerns or issues promptly.
• Coordinate with internal departments to ensure client requests and projects are handled effectively.
• Conduct regular client reviews to assess performance and identify opportunities for growth.

Requirements

• Proven experience in client relations , account management, or a similar client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer relationship management principles.
• Ability to manage multiple client accounts simultaneously and prioritize tasks effectively.
• Willingness to work in a hybrid model , combining remote and in-office collaboration in Sandton .

Benefits

• Competitive salary and performance-based incentives.
• Hybrid work arrangement offering flexibility and work-life balance.
• Comprehensive medical and retirement benefits.
• Opportunities for professional development and networking.
• A dynamic and supportive team environment focused on client success.