Customer Account Manager

Placements24; Randburg; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive base salary and commission

Hybrid work arrangement

Health, dental, and vision insurance

Career development opportunities

Supportive Randburg team

Job summary

Placements24 in Randburg seeks a Customer Account Manager to nurture client relationships, ensure satisfaction, and drive growth across a portfolio of key accounts. You will collaborate with sales and support teams to deliver a seamless client experience.

The role emphasizes strong communication, negotiation, and problem-solving skills with the ability to manage multiple accounts effectively. Hybrid work and career development are offered.

Qualifications

• Proven experience as an Account Manager or similar.
• Ability to communicate, present, and influence stakeholders at all levels.
• Solid understanding of client relationship management principles.
• Strong negotiation and problem-solving skills.
• Proficiency in CRM software and MS Office Suite.
• Excellent organizational and time-management skills.

Responsibilities

• Manage a portfolio of key client accounts and be the main contact.
• Develop and maintain strong, long-lasting client relationships.
• Understand client needs and align services to objectives.
• Identify upsell and cross-sell opportunities within accounts.
• Address and resolve client issues to ensure satisfaction.
• Conduct regular business reviews to assess performance and opportunities.

Skills

Account management

Client relationships

Negotiation

Communication

Problem solving

CRM software

Time management

Tools

MS Office

CRM Software

Job description

About the Role

Our client is seeking a dedicated and relationship-focused Customer Account Manager to join their team in Randburg . You will be responsible for nurturing client relationships, ensuring customer satisfaction, and identifying opportunities for account growth. This role is crucial for retaining and expanding our client base. The ideal candidate possesses strong communication, negotiation, and problem-solving skills, with a proven ability to manage multiple accounts effectively. You will collaborate closely with sales and support teams to provide a seamless experience for our valued customers.

Key Responsibilities

• Manage a portfolio of key client accounts, serving as their primary point of contact.
• Develop and maintain strong, long-lasting relationships with clients.
• Understand client needs and business objectives, aligning our services to meet them.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Proactively address and resolve client issues to ensure high levels of satisfaction.
• Conduct regular business reviews with clients to assess performance and future opportunities.

Requirements

• Proven experience as an Account Manager, Key Account Manager, or similar role.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
• Solid understanding of client relationship management principles.
• Strong negotiation and problem-solving skills.
• Proficiency in CRM software and MS Office Suite.
• Excellent organizational and time-management skills.

Benefits

• Competitive base salary and attractive commission structure.
• Hybrid work arrangement for work-life balance.
• Comprehensive health, dental, and vision insurance.
• Opportunities for career advancement and professional development.
• A supportive team environment in Randburg with a focus on client success.