Customer Success Specialist

Placements24; Benoni; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work model

Health, dental, and vision insurance

Generous paid time off

Job summary

Placements24 in Benoni is seeking a Customer Success Specialist to support clients in a hybrid role. You will onboard new customers, guide setup, and drive successful adoption of our products.

You will monitor client health, address questions, and gather feedback for product and sales teams. The role emphasizes building trusted relationships and contributing to retention and growth in Gauteng.

Qualifications

• Experience in customer success, account management, or client support.
• Excellent communication and presentation skills.
• Familiarity with CRM platforms and a proactive approach.

Responsibilities

• Onboard new clients and guide them through setup and initial usage.
• Proactively engage with clients to ensure they are maximizing value from our services.
• Address client inquiries and resolve issues in a timely and effective manner.
• Monitor client health and identify at-risk accounts for proactive intervention.
• Gather client feedback and communicate it to product and sales teams.
• Conduct regular check-ins and business reviews with key clients.

Skills

Customer success

Account management

Client support

Communication

Problem solving

Tools

CRM software

Job description

About the Role

Our client is seeking a motivated Customer Success Specialist to support their clients in the Benoni area. This hybrid role focuses on ensuring clients achieve their desired outcomes while using the company's products and services. You will act as a trusted advisor, providing guidance, resolving issues, and fostering strong client relationships. Your role is crucial in driving client retention and satisfaction, contributing to the overall growth of the business within the Gauteng region. The hybrid model allows for flexibility while maintaining team cohesion.

Key Responsibilities

• Onboard new clients and guide them through setup and initial usage.
• Proactively engage with clients to ensure they are maximizing value from our services.
• Address client inquiries and resolve issues in a timely and effective manner.
• Monitor client health and identify at-risk accounts for proactive intervention.
• Gather client feedback and communicate it to product and sales teams.
• Conduct regular check-ins and business reviews with key clients.

Requirements

• Proven experience in a customer success , account management, or client support role.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving abilities and a proactive approach.
• Familiarity with CRM software and customer success platforms.
• Ability to build rapport and trust with clients.
• Experience working within a hybrid work environment is preferred.

Benefits

• Competitive annual salary and performance bonuses.
• Hybrid work model offering a blend of remote and office-based work.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and company holidays.
• Opportunities for professional development and career growth.