Client Relations Officer (Remote)

Placements24; Cape Town; Remote; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Performance bonuses

Client-facing role in Upington

Health & retirement benefits

Professional development

Dynamic work environment

Job summary

Placements24 in Upington is seeking a proactive Client Relations Officer to build and maintain strong relationships with clients, address inquiries, and drive satisfaction.

You will collaborate with internal teams to resolve issues, manage multiple accounts, and deliver exceptional service in a fast-paced environment.

Qualifications

• Proven experience in client relations, account management, or a similar customer-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer relationship management (CRM) principles.
• Ability to manage multiple client accounts and prioritize effectively.
• A proactive approach to problem-solving and client retention.

Responsibilities

• Develop and maintain strong, long-lasting client relationships.
• Act as the primary point of contact for assigned clients.
• Address client inquiries, concerns, and issues in a timely and effective manner.
• Monitor client satisfaction and proactively seek opportunities for improvement.
• Collaborate with internal teams to ensure client needs are met.

Skills

Client relations

Account management

CRM knowledge

Communication

Interpersonal skills

Job description

About the Role

Our client is seeking a proactive and experienced Client Relations Officer to join their team in Upington . This role is essential for building and maintaining strong relationships with clients, ensuring their satisfaction and retention. You will serve as a key point of contact, addressing client needs, resolving issues, and fostering loyalty. This position requires excellent communication and interpersonal skills, with a focus on delivering exceptional service and support to our client’s valued customers.

Key Responsibilities

• Develop and maintain strong, long-lasting client relationships.
• Act as the primary point of contact for assigned clients.
• Address client inquiries, concerns, and issues in a timely and effective manner.
• Monitor client satisfaction and proactively seek opportunities for improvement.
• Collaborate with internal teams to ensure client needs are met.

Requirements

• Proven experience in client relations, account management, or a similar customer-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer relationship management (CRM) principles.
• Ability to manage multiple client accounts and prioritize effectively.
• A proactive approach to problem-solving and client retention.

Benefits

• Competitive salary with performance-based bonuses.
• Opportunity to work in a client-facing role in Upington .
• Comprehensive health and retirement benefits.
• Support for professional development and training programs.
• A dynamic work environment focused on client success and growth.