Client Liaison Officer

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Performance rewards

Medical aid and pension

Professional development

Collaborative culture

Hybrid work model

Job summary

Placements24 in Bloemfontein is seeking a Client Liaison Officer to join our team. You will be the primary contact for assigned clients, ensuring clear communication, swift issue resolution, and high-quality service.

This role requires strong interpersonal skills, organization, and experience in client relations or customer service. The position offers a hybrid work model with opportunities for professional development and a supportive team environment.

Qualifications

• Previous experience in a client relations, account management, or customer service role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in CRM software and standard office applications.
• Ability to build rapport and trust with clients.
• Demonstrated ability to handle multiple clients and prioritize tasks.

Responsibilities

• Act as the main point of contact for assigned clients, addressing their questions and concerns.
• Facilitate smooth communication between clients and internal departments.
• Proactively manage client relationships and ensure satisfaction with services.
• Resolve client issues and complaints promptly and effectively.
• Schedule and prepare for client meetings, documenting key discussion points.
• Gather client feedback and provide insights to improve service delivery.

Skills

Client relations

Account management

Customer service

Interpersonal skills

Organizational skills

Negotiation

Tools

CRM software

Office applications

Job description

About the Role

Our client is seeking an organized and personable Client Liaison Officer to join their team in Bloemfontein . This role is central to maintaining positive relationships with clients by serving as a primary point of contact for their needs and inquiries. You will ensure clear communication, efficient problem resolution, and a consistently high level of service. The ideal candidate possesses strong interpersonal skills and a commitment to client satisfaction, contributing to a supportive team environment that prioritizes excellent customer care.

Key Responsibilities

• Act as the main point of contact for assigned clients, addressing their questions and concerns.
• Facilitate smooth communication between clients and internal departments.
• Proactively manage client relationships and ensure satisfaction with services.
• Resolve client issues and complaints promptly and effectively.
• Schedule and prepare for client meetings, documenting key discussion points.
• Gather client feedback and provide insights to improve service delivery.

Requirements

• Previous experience in a client relations , account management, or customer service role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in CRM software and standard office applications.
• Ability to build rapport and trust with clients.
• Demonstrated ability to handle multiple clients and prioritize tasks.

Benefits

• Attractive salary and potential for performance-based rewards.
• Full benefits package including medical aid and pension.
• Opportunities for professional development and skill enhancement.
• A dynamic and collaborative work culture.
• Hybrid work model combining office and remote flexibility.