Client Service Agent

Placements24; Cape Town; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive.salary

Fully remote work

Health, dental and vision insurance

Paid time off

Training and development

Collaborative virtual team

Job summary

Placements24 is seeking a friendly Client Service Agent to support clients remotely, primarily in the Upington area. You will handle inquiries, provide service information, and ensure a positive client experience from a distance.

The role requires excellent communication, active listening, and the ability to manage time effectively in a remote environment. You will work independently and leverage CRM tools to keep records accurate and up to date, while maintaining a high level of

Qualifications

• Experience in client service, customer support, or helpdesk.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Proficiency with CRM software and other relevant support tools.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent required; further qualifications are a plus.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Provide detailed information about services, products, and account status.
• Process client requests, such as updates, changes, and service inquiries.
• Resolve client issues efficiently, escalating complex cases when necessary.
• Maintain accurate and up-to-date client records in the CRM system.
• Contribute to a positive client experience by offering helpful and courteous support.

Skills

Active listening

Customer service mindset

Communication skills

Time management

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and efficient Client Service Agent to join their dynamic team, supporting clients remotely with a focus on the Upington area. This role is essential for providing timely and accurate assistance to clients, ensuring their needs are met and their experience is positive. You will handle inquiries, process requests, and act as a primary point of contact, contributing to client retention and satisfaction. This position is perfect for a dedicated individual who thrives in a remote work environment and excels at building strong client relationships from a distance.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Provide detailed information about services, products, and account status.
• Process client requests, such as updates, changes, and service inquiries.
• Resolve client issues efficiently, escalating complex cases when necessary.
• Maintain accurate and up-to-date client records in the CRM system.
• Contribute to a positive client experience by offering helpful and courteous support.

Requirements

• Previous experience in a client service , customer support, or helpdesk role.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Proficiency with CRM software and other relevant support tools.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent required; further qualifications are a plus.

Benefits

• Competitive annual salary.
• Fully remote work opportunity offering great flexibility.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for ongoing training and skill development.
• A supportive and collaborative virtual team environment.