Client Relations Officer

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Medical aid

Retirement fund

Engaging work environment

Job summary

Placements24 seeks a Client Relations Officer to join their Richards Bay team. The role centers on building strong client relationships, understanding needs, and coordinating internal resources to deliver exceptional service.

The ideal candidate excels in communication, problem-solving, and relationship management within a dynamic business environment. Hybrid work model and opportunities for client engagement training are offered.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Proven track record in client relations, account management, or a similar customer-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of business operations and customer service principles.
• Ability to build rapport and trust with diverse client stakeholders.
• Proficiency in CRM software and office productivity tools.

Responsibilities

• Manage and nurture relationships with a portfolio of key clients.
• Serve as the main point of contact for client inquiries, feedback, and concerns.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities.
• Proactively address client issues and work collaboratively to find effective resolutions.
• Liaise with internal departments to ensure client needs are met promptly and efficiently.
• Track client engagement and report on relationship health and satisfaction metrics.

Skills

Communication

Negotiation

Interpersonal skills

Relationship management

Education

Bachelor's degree in Business Administration or Marketing

Tools

CRM software

Office productivity tools

Job description

About the Role

Our client seeks a professional and proactive Client Relations Officer to join their team in Richards Bay, KwaZulu-Natal . This role focuses on building and maintaining strong relationships with clients, ensuring their needs are met and their satisfaction levels remain high. You will serve as a key liaison, understanding client requirements and coordinating internal resources to deliver exceptional service. This position is ideal for an individual who excels in communication, problem-solving, and relationship management within a dynamic business environment. You will be part of a committed team in Richards Bay , contributing to the company's growth through dedicated client advocacy and support.

Key Responsibilities

• Manage and nurture relationships with a portfolio of key clients.
• Serve as the main point of contact for client inquiries, feedback, and concerns.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities.
• Proactively address client issues and work collaboratively to find effective resolutions.
• Liaise with internal departments to ensure client needs are met promptly and efficiently.
• Track client engagement and report on relationship health and satisfaction metrics.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Proven track record in client relations , account management, or a similar customer-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of business operations and customer service principles.
• Ability to build rapport and trust with diverse client stakeholders.
• Proficiency in CRM software and office productivity tools.

Benefits

• Competitive compensation package with performance incentives.
• Hybrid work model providing a blend of office and remote flexibility.
• Opportunities for professional development and client engagement training.
• Contribution to medical aid and retirement fund.
• Engaging work environment with a focus on client success in Richards Bay .