Client Liaison Assistant

Placements24; Cape Town; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Professional development opportunities

Medical aid and retirement fund

Collaborative team environment

Job summary

Placements24 in Upington, South Africa, is seeking a Client Liaison Assistant to support client communications and service delivery. The role focuses on maintaining relationships, answering inquiries, and coordinating internal resources.

The ideal candidate is organized, has strong written and verbal communication, and is proficient in MS Office and CRM systems. This position offers a hybrid work model and opportunities for professional development.

Qualifications

• High school diploma or equivalent qualification.
• Previous experience in an administrative, customer service, or client support role is advantageous.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency in using MS Office Suite and familiarity with CRM software.
• A professional demeanor and a customer-focused attitude.

Responsibilities

• Support the Client Liaison Officer in managing client communications and relationships.
• Respond to client inquiries via phone, email, and in-person, providing accurate information.
• Assist in resolving client issues and escalating complex problems to the appropriate personnel.
• Maintain client records and update CRM systems with relevant interaction details.
• Coordinate meetings and appointments with clients and internal stakeholders.
• Gather client feedback and assist in preparing reports on client satisfaction.

Skills

Organizational skills

Multitasking

Strong communication

MS Office

CRM familiarity

Education

High school diploma

Tools

MS Office Suite

CRM software

Job description

About the Role

Our client is seeking a proactive and detail-oriented Client Liaison Assistant to join their team in Upington, Northern Cape . This role is crucial for facilitating smooth communication and service delivery between the company and its clients. You will assist in managing client relationships, addressing inquiries, and coordinating internal resources to ensure client satisfaction. The ideal candidate is organized, possesses strong communication skills, and has a passion for providing excellent customer support. You will be an integral part of a dedicated team in Upington , contributing to the company's success through effective client engagement and support.

Key Responsibilities

• Support the Client Liaison Officer in managing client communications and relationships.
• Respond to client inquiries via phone, email, and in-person, providing accurate information.
• Assist in resolving client issues and escalating complex problems to the appropriate personnel.
• Maintain client records and update CRM systems with relevant interaction details.
• Coordinate meetings and appointments with clients and internal stakeholders.
• Gather client feedback and assist in preparing reports on client satisfaction.

Requirements

• High school diploma or equivalent qualification.
• Previous experience in an administrative, customer service, or client support role is advantageous.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency in using MS Office Suite and familiarity with CRM software.
• A professional demeanor and a customer-focused attitude.

Benefits

• Competitive salary and regular performance reviews.
• Hybrid work model providing flexibility between home and office.
• Opportunities for professional development and training.
• Contribution to medical aid and retirement fund.
• A positive and collaborative team environment in Upington.