Client Relations Executive

Placements24; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Cape Town office

Medical and retirement benefits

Generous annual leave

Professional training and development

Job summary

Placements24 in Cape Town is seeking a proactive Client Relations Executive to nurture and strengthen relationships with our esteemed clientele. This on-site role focuses on understanding client objectives and ensuring seamless service delivery, contributing to client retention and business growth.

You will manage a portfolio of key clients, conduct regular reviews, resolve issues, and collaborate with internal teams to meet SLAs.

Qualifications

• Proven experience in client relationship management or account management.
• Excellent communication, interpersonal, and presentation skills.
• Demonstrated ability to build and maintain long-lasting client relationships.
• Experience in conflict resolution and negotiation.

Responsibilities

• Manage and cultivate relationships with a portfolio of key clients.
• Understand client needs and provide tailored solutions and support.
• Conduct regular check-ins and business reviews with clients.
• Address and resolve client issues and concerns promptly and effectively.
• Collaborate with internal teams to ensure service level agreements are met.
• Identify opportunities for upselling and cross-selling based on client needs.

Skills

Communication skills

Interpersonal skills

Presentation skills

Negotiation

Education

Degree in Business/Marketing or related field

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is looking for a proactive and polished Client Relations Executive to join their vibrant team based in Cape Town. This role is central to nurturing and strengthening relationships with our esteemed clientele, ensuring their needs are met and their experience with our services is consistently positive. You will act as a dedicated liaison, understanding client objectives and ensuring seamless service delivery. This on-site position is ideal for an individual who excels in face-to-face interactions and is passionate about building rapport and trust. Your efforts will directly contribute to client retention and overall business growth, making you an integral part of our client's success.

Key Responsibilities

• Manage and cultivate relationships with a portfolio of key clients.
• Understand client needs and provide tailored solutions and support.
• Conduct regular check-ins and business reviews with clients.
• Address and resolve client issues and concerns promptly and effectively.
• Collaborate with internal teams to ensure service level agreements are met.
• Identify opportunities for upselling and cross-selling based on client needs.

Requirements

• Demonstrable experience in client relationship management or account management.
• Exceptional communication, interpersonal, and presentation skills.
• Proven ability to build and maintain strong, long-lasting client relationships.
• Experience in conflict resolution and negotiation.
• Proficiency in CRM software and Microsoft Office Suite.
• A degree in Business, Marketing, or a related field is preferred.

Benefits

• Attractive salary package commensurate with experience.
• Opportunity to work in a beautiful Cape Town office environment.
• Comprehensive medical and retirement benefits.
• Generous annual leave allowance.
• Professional training and development programs to enhance your career.