Client Relations Specialist

Placements24; Sandton; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Hybrid work environment

Health benefits

Professional growth opportunities

Industry training

Job summary

Placements24 in Sandton is seeking a professional Client Relations Specialist to manage a portfolio of key clients, address inquiries, and provide strategic guidance to maximize client value. This hybrid role blends in-office collaboration with remote engagement, offering growth opportunities, health benefits, and ongoing industry training as part of a sophisticated client management strategy.

This position emphasizes strong communication, proactive problem-solving, and excellence in client

Qualifications

• Proven experience in client relations, account management, or customer success roles.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM software and MS Office Suite.

Responsibilities

• Manage and nurture relationships with a portfolio of key clients.
• Act as the main point of contact for client inquiries and concerns.
• Proactively identify client needs and provide tailored solutions and support.
• Conduct regular check-ins and business reviews with clients.
• Collaborate with internal teams to ensure seamless client service delivery.

Skills

Client relations

Account management

Communication

Negotiation

CRM proficiency

Tools

MS Office Suite

CRM software

Job description

About the Role

Our client is seeking a professional and experienced Client Relations Specialist to join their team in Sandton . This role is dedicated to fostering and maintaining strong relationships with our client's key customers, ensuring their satisfaction and loyalty. You will act as a primary point of contact, addressing client needs, resolving concerns, and providing strategic guidance to maximize their use of our client's offerings. This hybrid position allows for collaborative work within the office and flexibility for remote engagement, contributing to a sophisticated client management strategy.

Key Responsibilities

• Manage and nurture relationships with a portfolio of key clients.
• Act as the main point of contact for client inquiries and concerns.
• Proactively identify client needs and provide tailored solutions and support.
• Conduct regular check-ins and business reviews with clients.
• Collaborate with internal teams to ensure seamless client service delivery.

Requirements

• Proven experience in client relations, account management, or customer success roles.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of business principles and customer relationship management.
• Ability to build rapport and trust with clients.
• Proficiency in CRM software and MS Office Suite.

Benefits

• Competitive salary and performance-based incentives.
• Hybrid work environment offering a blend of office and remote work.
• Opportunities for professional growth and development.
• Comprehensive health and wellness benefits.
• Access to ongoing industry training and networking events.