Client Relations Officer

Placements24; Gauteng; On-site; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Training and professional development

Collaborative work environment

Diverse clients in Tembisa

Job summary

Placements24 is seeking an experienced Client Relations Officer to nurture relationships with a diverse client base in Tembisa. The role focuses on maintaining satisfaction, driving repeat business, and advocating for client voices on-site.

You will liaise with internal teams to ensure timely solutions, manage multiple accounts, and document progress in the CRM system. Strong communication and proactive problem solving are essential in this vibrant community setting.

Qualifications

• Proven track record in account management or client relations.
• Excellent interpersonal and written/verbal communication.
• Ability to manage multiple client accounts and prioritize tasks.
• Experience with CRM software and project management tools.
• Proactive, solutions-oriented approach to client challenges.
• Familiar with customer service principles in the Tembisa area.

Responsibilities

• Build and maintain strong relationships with key clients.
• Serve as liaison between clients and internal teams for timely delivery of solutions.
• Address client needs proactively and anticipate issues.
• Conduct regular client meetings to review performance and gather feedback.
• Manage and resolve client complaints to ensure satisfaction.
• Keep detailed records of client interactions and account status in CRM.

Skills

Account management

Interpersonal skills

Communication

Multitasking

Customer service

Education

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Tools

CRM software

Project management tools

Job description

About the Role

Our client is seeking an experienced and proactive Client Relations Officer to manage and nurture relationships with their valuable customer base in Tembisa . This role is essential for maintaining client satisfaction, fostering loyalty, and driving repeat business through exceptional service. As a key member of the customer-facing team, you will be instrumental in understanding client needs and ensuring their experience with our client exceeds expectations. This position requires a dedicated professional who is comfortable working on-site and engaging directly with clients in a vibrant community setting. You will be the primary advocate for our clients, ensuring their voices are heard and their concerns are addressed effectively.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with key clients.
• Act as a liaison between clients and internal teams to ensure timely and successful delivery of solutions.
• Proactively address client needs and anticipate potential issues before they arise.
• Conduct regular client meetings to review performance, gather feedback, and identify opportunities for growth.
• Manage and resolve client complaints, ensuring customer satisfaction and retention.
• Keep detailed records of client interactions and account status within the CRM.

Requirements

• Proven track record in account management, client relations, or a similar customer-facing role.
• Excellent interpersonal and communication skills, both written and verbal.
• Demonstrated ability to manage multiple client accounts and prioritize tasks effectively.
• Experience with CRM software and project management tools.
• A proactive and solutions-oriented approach to client challenges.
• Strong understanding of customer service principles and practices in the Tembisa area.

Benefits

• Attractive salary package commensurate with experience.
• Full benefits including medical aid and retirement fund contributions.
• Opportunities for training and professional development in client management.
• A dynamic and collaborative work environment dedicated to client success.
• The chance to work directly with a diverse range of clients in Tembisa .