Client Relations Manager

Placements24; Randburg; On-site; ZAR 1,100,000 - 1,600,000; Full time

Benefits offered by this job

Performance-based bonus

On-site position

Health insurance

Professional development allowance

Executive leadership access

Job summary

Placements24 is seeking a strategic Client Relations Manager for our Randburg team. This senior role focuses on nurturing and expanding relationships with key clients, coordinating internal resources to deliver outstanding value, and driving growth.

You will manage high-value accounts, conduct regular reviews, and collaborate with sales, product, and service delivery teams to ensure client satisfaction and retention. An MBA is a plus and strong negotiation skills are essential.

Qualifications

• 5+ years in client relations or account management.
• Proven revenue growth from high-value accounts.
• Excellent communication, negotiation, and interpersonal skills.
• Experience engaging senior stakeholders.

Responsibilities

• Manage and grow a portfolio of key client accounts, building long-term relationships.
• Understand client business objectives and ensure our client's services align with and exceed their expectations.
• Conduct regular business reviews with clients to assess satisfaction, address concerns, and identify new opportunities.
• Collaborate with sales, product, and service delivery teams to ensure seamless client experience and problem resolution.
• Develop and execute strategies for client retention, upselling, and cross-selling.
• Serve as the main point of escalation for client issues, ensuring prompt and satisfactory resolution.

Skills

Communication skills

Negotiation skills

Interpersonal skills

Business acumen

Account management

Client retention

Relationship management

Education

Bachelor's degree in Business/Marketing or related field

MBA (preferred)

Job description

About the Role

Our client is seeking a strategic and relationship-driven Client Relations Manager to join their team in Randburg . This senior role is responsible for nurturing and expanding relationships with key clients, ensuring their ongoing satisfaction and identifying opportunities for growth. You will serve as a primary point of contact, understand client needs deeply, and coordinate internal resources to deliver exceptional value. The ideal candidate possesses excellent communication and negotiation skills, a strong business acumen, and a proven track record in account management and client retention, playing a vital role in the continued success and growth of our client's business through strong partnerships.

Key Responsibilities

• Manage and grow a portfolio of key client accounts, building strong, long-term relationships.
• Understand client business objectives and ensure our client's services align with and exceed their expectations.
• Conduct regular business reviews with clients to assess satisfaction, address concerns, and identify new opportunities.
• Collaborate with sales, product, and service delivery teams to ensure seamless client experience and problem resolution.
• Develop and execute strategies for client retention, upselling, and cross-selling.
• Serve as the main point of escalation for client issues, ensuring prompt and satisfactory resolution.

Requirements

• Minimum of 5 years of experience in client relations , account management, or business development.
• Demonstrated success in managing high-value client accounts and achieving revenue growth targets.
• Exceptional communication, negotiation , and interpersonal skills.
• Strong understanding of business principles and client needs within our client's industry.
• Proven ability to build rapport and trust with senior stakeholders at client organizations.
• Bachelor's degree in Business, Marketing, or a related field; an MBA is a plus.

Benefits

• Highly competitive annual salary with significant performance-based bonus potential.
• Permanent on-site position with opportunities for client travel.
• Premium health, dental, and vision insurance plans.
• Generous allowance for professional development, conferences, and networking events.
• Access to executive leadership and significant input into client strategy.