Client Relations Officer

Placements24; Durban; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Work from anywhere with flexibility

Comprehensive health benefits

Home office allowance

Professional development opportunities

Job summary

Placements24 is seeking a personable and professional Client Relations Officer to join our Durban-based role with remote flexibility. You will nurture client relationships, understand needs, and act as a trusted advisor to ensure satisfaction and retention.

Responsibilities include managing a portfolio, addressing inquiries, coordinating with internal teams, and delivering tailored solutions while maintaining high service standards.

Qualifications

• Proven experience in client relations or account management.
• Excellent verbal and written communication skills.
• Strong negotiation and problem-solving abilities.
• Ability to work independently in a remote setting.
• Proficiency with CRM software and standard office tools.

Responsibilities

• Manage a portfolio of clients as the primary contact for inquiries and support.
• Engage with clients to understand needs and provide tailored solutions.
• Resolve client issues promptly to maintain high satisfaction.
• Conduct regular check-ins and gather feedback from clients.
• Coordinate with internal teams to fulfill client requests on time.

Skills

Interpersonal communication

Negotiation

Problem-solving

Time management

Tools

CRM software

Office tools

Job description

About the Role

Our client is seeking a personable and professional Client Relations Officer to contribute to their team's success in Durban . This role focuses on building and maintaining strong relationships with clients, ensuring their needs are met and their experience with our client is consistently positive. You will act as a trusted advisor, managing client expectations and proactively addressing any concerns. This is a fantastic opportunity to make a significant impact on client retention and satisfaction, working remotely with a focus on building lasting connections.

Key Responsibilities

• Manage a portfolio of clients, serving as their primary point of contact for inquiries and support needs.
• Proactively engage with clients to understand their evolving needs and provide tailored solutions.
• Address and resolve client issues promptly and effectively, ensuring high levels of satisfaction.
• Conduct regular check-ins and feedback sessions with clients to maintain strong relationships.
• Liaise with internal departments to ensure client requests are fulfilled accurately and on time.

Requirements

• Proven experience in client relations, account management, or a similar customer-facing role.
• Exceptional interpersonal and communication skills, both written and verbal.
• Strong negotiation and problem-solving abilities.
• Ability to work independently and manage time effectively in a remote setting .
• Proficiency in CRM software and standard office productivity tools.

Benefits

• Competitive salary, commensurate with experience.
• Opportunity to work from anywhere, providing ultimate flexibility.
• Comprehensive health and wellness benefits package.
• Generous allowance for home office setup and supplies.
• Continuous professional development and growth opportunities.