Remote Client Support Advisor

Placements24; Gqeberha; Hybrid; ZAR 223,000 - 446,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully remote position

Comprehensive health, dental, and vis

Remote professional development

Collaborative online team environment

Job summary

Placements24 is seeking a Remote Client Support Advisor to assist clients primarily in the Port Elizabeth area from a fully remote location. You will be the main contact, addressing inquiries, resolving issues, and ensuring a seamless client experience.

The role requires solid client-support experience, excellent communication, CRM proficiency, and the ability to work autonomously in a remote setting. Enjoy competitive pay and comprehensive benefits in a fully distributed team.

Qualifications

• Experience in a client support or customer service role, preferably remote.
• Excellent verbal and written communication skills with a clear style.
• Proficiency with CRM software and remote communication tools.
• Strong problem-solving skills and a customer-first mentality.
• Ability to work autonomously and manage a remote workload.

Responsibilities

• Manage and respond to client inquiries via phone, email, and chat in a timely and professional manner.
• Provide expert advice and solutions to clients regarding product usage and service features.
• Troubleshoot and resolve client issues, escalating complex cases as needed.
• Maintain detailed and accurate records of all client interactions and resolutions in the CRM system.
• Proactively identify client needs and suggest appropriate services or solutions.

Skills

Client support experience

Remote work capability

CRM proficiency

Communication skills

Problem-solving mindset

Tools

CRM software

Remote collaboration tools

Job description

About the Role

Our client is seeking a highly motivated Remote Client Support Advisor to join their dedicated team, supporting clients primarily in the Port Elizabeth area, from a remote location. This role is crucial for maintaining excellent client relationships and providing comprehensive support for their services. You will be the primary contact for clients, addressing inquiries, resolving issues, and ensuring a seamless experience. This is an excellent opportunity for experienced support professionals who thrive in an independent, remote work environment and are passionate about delivering top-tier client service without geographical constraints.

Key Responsibilities

• Manage and respond to client inquiries via phone, email, and chat in a timely and professional manner.
• Provide expert advice and solutions to clients regarding product usage and service features.
• Troubleshoot and resolve client issues, escalating complex cases as needed.
• Maintain detailed and accurate records of all client interactions and resolutions in the CRM system.
• Proactively identify client needs and suggest appropriate services or solutions.

Requirements

• Previous experience in a client support or customer service role, preferably in a remote capacity.
• Excellent verbal and written communication skills, with a clear and concise style.
• Proficiency with CRM software and remote communication tools.
• Strong problem-solving skills and a customer-first mentality.
• Ability to work autonomously and manage a remote workload effectively.

Benefits

• Competitive monthly salary with performance-based incentives.
• Fully remote position, offering maximum flexibility and work-life integration.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for remote professional development and skill enhancement.
• A supportive and collaborative online team environment.