Client Service Executive

Placements24; Gauteng; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive pay

Remote work from anywhere

Professional exposure

Supportive remote tools

Job summary

Placements24 is seeking an experienced Client Service Executive to join our client’s team remotely, supporting a diverse portfolio of accounts across Centurion and beyond. You will manage relationships, address needs proactively, and drive service excellence from a distance.

The ideal candidate is self-motivated, organized, and proficient with CRM tools. You will collaborate with internal teams, conduct regular check-ins, and resolve issues to maintain high client satisfaction.

Qualifications

• Proven track record in client services, account management, or a related customer-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational abilities and experience managing multiple client accounts simultaneously.
• Proficiency in using CRM systems and other client management tools.
• Ability to work independently and deliver results in a remote work setting.

Responsibilities

• Manage a portfolio of client accounts, serving as the primary point of contact for all service-related inquiries.
• Proactively identify client needs and provide tailored solutions and support to foster long-term relationships.
• Handle and resolve client complaints or issues efficiently, ensuring a positive outcome.
• Conduct regular check-ins and performance reviews with clients to assess satisfaction and gather feedback.
• Collaborate with internal teams to ensure client requests are met accurately and on time.

Skills

Client services

Account management

Communication

Negotiation

Interpersonal skills

Organization

CRM systems

Remote work

Tools

CRM tools

Job description

About the Role

Our client is seeking an experienced and client-focused Client Service Executive to join their team remotely, supporting operations that may involve stakeholders in Centurion . This role requires a professional who can manage client relationships, address their needs proactively, and ensure a high level of satisfaction. You will be instrumental in maintaining strong client partnerships and driving service excellence from a distance. The ideal candidate is self-motivated, organized, and possesses exceptional interpersonal skills to build trust and rapport with a diverse clientele.

Key Responsibilities

• Manage a portfolio of client accounts, serving as the primary point of contact for all service-related inquiries.
• Proactively identify client needs and provide tailored solutions and support to foster long-term relationships.
• Handle and resolve client complaints or issues efficiently, ensuring a positive outcome.
• Conduct regular check-ins and performance reviews with clients to assess satisfaction and gather feedback.
• Collaborate with internal teams to ensure client requests are met accurately and on time.

Requirements

• Proven track record in client services , account management, or a related customer-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational abilities and experience managing multiple client accounts simultaneously.
• Proficiency in using CRM systems and other client management tools.
• Ability to work independently and deliver results in a remote work setting, contributing to our client's success.

Benefits

• Competitive compensation for contract services.
• Flexibility to work from anywhere as a remote employee.
• Opportunities to work with a leading organization and enhance your professional profile.
• Exposure to diverse client needs and solutions.
• Supportive remote work infrastructure and communication tools provided.