Remote Client Relations Lead - Build Trusted Partnerships

Placements24; Durban; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Work from anywhere with flexibility

Comprehensive health benefits

Home office allowance

Professional development opportunities

Job summary

Placements24 is seeking a personable and professional Client Relations Officer to join our Durban-based role with remote flexibility. You will nurture client relationships, understand needs, and act as a trusted advisor to ensure satisfaction and retention.

Responsibilities include managing a portfolio, addressing inquiries, coordinating with internal teams, and delivering tailored solutions while maintaining high service standards.

Qualifications

• Proven experience in client relations or account management.
• Excellent verbal and written communication skills.
• Strong negotiation and problem-solving abilities.
• Ability to work independently in a remote setting.
• Proficiency with CRM software and standard office tools.

Responsibilities

• Manage a portfolio of clients as the primary contact for inquiries and support.
• Engage with clients to understand needs and provide tailored solutions.
• Resolve client issues promptly to maintain high satisfaction.
• Conduct regular check-ins and gather feedback from clients.
• Coordinate with internal teams to fulfill client requests on time.

Skills

Interpersonal communication

Negotiation

Problem-solving

Time management

Tools

CRM software

Office tools

Job description

Placements24 is seeking a personable and professional Client Relations Officer to join our Durban-based role with remote flexibility. You will nurture client relationships, understand needs, and act as a trusted advisor to ensure satisfaction and retention.

Responsibilities include managing a portfolio, addressing inquiries, coordinating with internal teams, and delivering tailored solutions while maintaining high service standards.