Client Relations Specialist

Placements24; East London; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary and incentives

Hybrid work model

Health insurance and employee benefits

Growth and development opportunities

Positive, professional work环境

Job summary

Placements24 is seeking a Client Relations Specialist in East London for a hybrid role focused on building and maintaining strong client partnerships. You will engage with clients to understand their needs, address inquiries, and provide ongoing support to ensure satisfaction and retention.

Join a professional team in the Eastern Cape, contributing to client loyalty through proactive communication and excellent service delivery, with growth opportunities and competitive incentives.

Qualifications

• Previous experience in client relations, account management, or a similar client-facing role.
• Exceptional communication and interpersonal skills.
• Strong ability to build rapport and trust with clients.
• Proficiency in CRM software and standard office tools.
• Excellent problem-solving skills and a proactive approach to client management in East London.

Responsibilities

• Develop and maintain strong, long-lasting client relationships.
• Act as a primary point of contact for assigned clients, addressing inquiries and concerns.
• Proactively identify opportunities to enhance client satisfaction and value.
• Collaborate with internal teams to ensure seamless service delivery to clients.
• Gather client feedback and report on client satisfaction levels.

Skills

Communication skills

Interpersonal skills

Client relations

Problem-solving

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated Client Relations Specialist to foster strong relationships with their customer base in East London . This hybrid role involves actively engaging with clients to understand their needs, ensure satisfaction, and provide ongoing support. You will be instrumental in retaining clients and promoting loyalty through proactive communication and problem-solving. Join a professional team in the vibrant Eastern Cape and make a significant contribution to our client's success by building and maintaining excellent client partnerships.

Key Responsibilities

• Develop and maintain strong, long-lasting client relationships.
• Act as a primary point of contact for assigned clients, addressing inquiries and concerns.
• Proactively identify opportunities to enhance client satisfaction and value.
• Collaborate with internal teams to ensure seamless service delivery to clients.
• Gather client feedback and report on client satisfaction levels.

Requirements

• Previous experience in client relations , account management, or a similar client-facing role.
• Exceptional communication and interpersonal skills.
• Strong ability to build rapport and trust with clients.
• Proficiency in CRM software and standard office tools.
• Excellent problem-solving skills and a proactive approach to client management in East London .

Benefits

• Competitive salary and performance incentives.
• Hybrid work model offering flexibility and work-life balance.
• Comprehensive health insurance and other employee benefits.
• Opportunities for professional growth and development within the company.
• A positive and professional work environment in the Eastern Cape .