Client Relations Manager

Placements24; Bloemfontein; Hybrid; ZAR 600,000 - 850,000; Full time

Benefits offered by this job

Competitive salary with commission

Hybrid work arrangement

Comprehensive medical and retirement

Dedicated professional development and

Dynamic client-centric work culture

Job summary

Placements24 in Bloemfontein seeks a proactive Client Relations Manager to cultivate and grow a portfolio of key accounts. You will understand client needs, provide strategic guidance, and drive retention and expansion.

You\'ll lead regular business reviews, collaborate with internal teams, and identify upsell opportunities while delivering exceptional service and data-driven solutions. A hybrid work model and growth-focused culture await.

Qualifications

• 5+ years of experience in account management, client relations, or a similar client-facing role.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of business principles and client service best practices.
• Ability to analyze client needs and propose effective, data-driven solutions.
• Proficiency in CRM software and project management tools is advantageous.

Responsibilities

• Develop and nurture long-term relationships with a portfolio of key clients.
• Act as the main point of contact for assigned clients, addressing inquiries and resolving issues promptly.
• Proactively identify client needs and propose tailored solutions to enhance their experience and outcomes.
• Conduct regular client meetings and business reviews to assess satisfaction and discuss strategic objectives.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.

Skills

Account management

Client relations

Communication

Negotiation

Presentation

CRM software

Data analysis

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and polished Client Relations Manager to cultivate and maintain strong relationships with their key accounts in Bloemfontein . This strategic role focuses on understanding client needs, ensuring their satisfaction with our services, and identifying opportunities for growth and partnership. You will act as the primary liaison, providing exceptional support and strategic advice to ensure client success. This is an outstanding opportunity for a relationship-driven professional to make a tangible impact on client retention and business development.

Key Responsibilities

• Develop and nurture long-term relationships with a portfolio of key clients.
• Act as the main point of contact for assigned clients, addressing inquiries and resolving issues promptly.
• Proactively identify client needs and propose tailored solutions to enhance their experience and outcomes.
• Conduct regular client meetings and business reviews to assess satisfaction and discuss strategic objectives.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.

Requirements

• Minimum of 5 years of experience in account management, client relations, or a similar client-facing role.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of business principles and client service best practices.
• Ability to analyze client needs and propose effective, data-driven solutions.
• Proficiency in CRM software and project management tools is advantageous.

Benefits

• Competitive salary with significant performance-based commission structure.
• Hybrid work arrangement promoting work-life balance.
• Comprehensive medical and retirement benefits.
• Dedicated professional development and training budget.
• A dynamic and client-centric work culture.